Visitor Information Assistance

Global Resource Solutions, Inc.•Arlington, VA

1d•$24 - $24

About The Position

Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic and motivated Visitor Information Assistant to provide directions, information, and other assistance to visitors and guests of Arlington National Cemetery. The role requires maintaining knowledge of the cemetery and delivering excellent customer service in person and by phone. This is a year-round outdoor position that operates in all types of weather and requires constant standing and walking throughout the facility, including long distances and varied hills, grades, and terrain. The position requires Public Trust security clearance. Additional compensation includes $5.09 per hour, up to 40 hours per week, for Health & Welfare benefits in accordance with the McNamara-O’Hara Service Contract Act.

Requirements

An associate degree and at least three years of relevant work experience, such as visitor use assistant, docent, park guide, or in-person customer service; or five years of relevant experience in such work.
Maintain basic computer skills and be able to operate kiosks and basic office equipment.
Be able to communicate clearly in written electronic mail.
Be able to read, write, speak, and understand English with sufficient fluency to support the contract requirements.
Possess required state motor vehicle licenses or certifications for operating equipment and vehicles used in execution of the contract.
Be able to stand constantly and walk throughout the facility, including long distances, hills, grades, and varied terrain.
Be able to function outdoors in all types of weather.
Have excellent written and oral command of English.

Responsibilities

Provide general information, directions, and other forms of assistance to visitors.
Understand and maintain knowledge of Arlington National Cemetery.
Provide excellent customer service by phone and face-to-face conversation.