Visitor Experience Specialist

Sherwin-Williams • Brecksville, OH

3d • $68,303 - $85,666 • Onsite

About The Position

The Visitor Experience Specialist supports the development and execution of Sherwin-Williams’ visitor experience strategy, translating business priorities, customer interests and corporate narratives into engaging brand experiences. Reporting through the Visitor Experience function within Corporate Communications, the role partners with internal stakeholders to customize visit content, align messaging and strengthen audience engagement across corporate exhibits and tours.

The Specialist consults with business leaders to understand visit objectives, identify relevant content and tailor experiences to visitor needs. The role develops exhibit narratives and audience-specific messaging, curates display items, and delivers welcoming, business-professional experiences for customers, investors, suppliers, prospective employees and other stakeholders.

The position is based at the Brecksville Morikis Global Technology Center and is not hybrid or remote. It requires 10% travel. The role is not eligible for work-authorization sponsorship now or in the future. Employment is subject to a criminal-history review.

Requirements

• Bachelor’s degree in a related discipline, such as Communication, Marketing, Business, Journalism or English.
• Keen attention to detail and the ability to work independently.
• Strong organizational, interpersonal, listening and speaking skills.
• Narrative development and public speaking skills, including proficiency in adapting message-delivery styles to stakeholders, audiences and key takeaways.
• Ability to assist internal and external customers in an approachable and welcoming manner.
• Ability to work effectively across all levels of the organization.
• Ability to work cooperatively and effectively as part of a team.
• Ability to multitask and work independently and under pressure in a fast-paced environment.
• Reliable attendance and punctuality.
• Must be at least 18 years of age.
• Must be legally authorized to work in the United States without employment visa sponsorship now or in the future.

Nice To Haves

• Prior experience in museum tours, tourism and/or a customer service environment.

Responsibilities

• Design customized visitor experiences aligned with audience needs, visit objectives and business priorities.
• Partner with visit requestors and internal stakeholders to understand audience profiles, desired outcomes and measures of success.
• Translate business priorities into audience-centered experiences that showcase Sherwin-Williams’ enterprise-wide capabilities, innovation and strategic direction.
• Deliver visitor experiences for customer, investor, executive and other high-profile visits while representing Sherwin-Williams professionally.
• Support visitors throughout their journey and adapt to evolving needs and real-time changes.
• Help maintain consistent execution and coverage across corporate exhibit spaces in Cleveland and Brecksville, Ohio.
• Develop and maintain visitor-facing content that supports enterprise messaging and strategic priorities.
• Curate and enhance exhibit content, tour narratives, digital experiences and other visitor engagement tools.
• Collaborate with Corporate Communications, business units, leadership teams and subject matter experts to ensure content accuracy, relevance and alignment.
• Identify opportunities to incorporate new stories, innovations, business priorities and thought leadership into visitor experiences.
• Assist in developing and maintaining tour materials, exhibit collateral, digital content, experience briefs and supporting communications resources.
• Recommend visitor engagement strategies to internal stakeholders in support of business goals and audience objectives.
• Facilitate planning discussions with visit sponsors, functional leaders and business partners to align on desired outcomes and experience approaches.
• Identify potential gaps, risks and opportunities that may affect visit success, and recommend solutions.
• Build cross-functional relationships that strengthen support for the Visitor Experience program and related initiatives.
• Contribute to the growth and evolution of the Visitor Experience program through measurement, innovation and continuous improvement.
• Evaluate visitor feedback, stakeholder input and observed outcomes to identify ways to improve experiences, storytelling and audience engagement.
• Recommend improvements to exhibits, content, messaging, processes and visitor engagement techniques.
• Monitor trends in visitor experience, communications and experiential engagement to inform future enhancements.
• Collaborate with Events & Resource Management, Security, IT, Catering and other supporting functions to optimize visitor experiences.
• Support strategic Corporate Communications initiatives, special projects, program resources and knowledge-sharing efforts.
• Assume additional responsibilities and special projects as assigned.

Benefits

• The company describes a range of benefits related to retirement, health care, well-being and commuting; specific offerings depend on eligibility.
• The company highlights opportunities to learn, develop new skills and grow professionally.
• The company describes an inclusive team and commitment to its communities.

What This Job Offers

• Job Type: Full-time