Visitor Engagement Supervisor

Princeton University•Princeton, NJ

10d•$60,000 - $70,000

About The Position

The Princeton University Art Museum is seeking a Visitor Experience Supervisor (VES) to support the Manager of Visitor Experience (MVE) in overseeing the Visitor Experience Team (VET). The VES helps recruit, hire, onboard, and train Visitor Experience Representatives (VERs), including student representatives; coordinates daily staffing at the Art Museum, Art@Bainbridge, and special events; and communicates expectations and daily information to the team. As a member of the Education Department, the VES supervises the VERs and helps ensure that visitors receive a welcoming, engaging, consistent, equitable, and respectful experience. The role involves regular Information Desk shifts, support for group visits and events, planning team meetings and training, and assistance with visitor policy reviews and special projects. The position requires a flexible schedule that includes most Sundays and one evening per week. The Princeton University Art Museum has a collection of more than 117,000 works spanning ancient to contemporary art from around the world. The Museum is open daily at the heart of Princeton’s campus, offers free admission, and also operates Art@Bainbridge, two Museum Stores, and Mosaic restaurant.

Requirements

Experience working with the public in a front-line role, including working with individuals from diverse backgrounds.
Strong communication and interpersonal skills.
At least one year of supervisory experience or experience managing a team, project, or functional area of responsibility.
Emotional intelligence, including the ability to recognize and respect cultural context, read situations and people, and interact with audiences at all levels, including educational professionals and volunteers.
Strong organizational skills and attention to detail.
Ability to work collaboratively, remain flexible, and adapt to shifting demands and priorities.
Willingness to engage in continuous learning about current exhibitions and events.
Strong computer skills, comfort using a variety of software, and confidence learning new systems.
Flexible schedule that includes most Sundays and one evening per week.

Nice To Haves

Background in education, museum studies, or art history.
Proficiency in MS Office Suite, including Teams, Outlook, Word, Excel, OneDrive, and Zoom.
Experience with Airtable, Qualtrics, SurveyMonkey, or other data collection platforms.
Experience with scheduling software.
Fluency in more than one language.

Responsibilities

Assess, schedule, and communicate staffing needs for the Information Desk and visitor support at the Art Museum and Art@Bainbridge.
Manage daily communication with the Visitor Experience Team so team members are informed and prepared for programming.
Assist the Manager of Visitor Experience with recruiting, hiring, and onboarding Visitor Experience Representatives, including Princeton University student representatives.
Supervise Visitor Experience Representatives to ensure consistent, equitable, and respectful visitor services while promoting teamwork and individual growth.
Plan regular team meetings and training sessions, including workshops, guest speakers, policy and protocol reviews, exhibition-specific themes, collection highlights, and other relevant topics.
Cover regular Information Desk shifts and perform Visitor Experience Team functions, including welcoming visitors, providing Museum and exhibition information, answering the main phone line, communicating safety guidelines, leading Collections Highlights Tours, and helping promote, set up, and execute programs and events.
Support the Manager of Visitor Experience with regular reviews of visitor policies and team protocols, and with implementing special projects.