Visitor Engagement Assistant (PTNB)

City of College Station • College Station, TX

3d

About The Position

Under the supervision of the Visitor Engagement Manager, the part-time Visitor Engagement Support Assistant provides excellent customer service to visitors, assists with managing and coordinating the events space, and helps ensure a welcoming and efficient environment. The role includes visitor support, event operations and logistics, administrative and fiscal support, and maintaining organized records and welcoming facilities.

Requirements

• High school diploma or GED, and three years of customer service, clerical, or administrative support experience related to the area of assignment, or an equivalent combination of education and experience.
• Proven experience in customer service, hospitality, or event coordination.
• Strong organizational and multitasking skills with excellent attention to detail.
• Exceptional communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in Microsoft Office Suite.
• Availability to work flexible hours, including evenings and weekends, as required.
• Ability to lift 20 pounds and stand for extended periods.

Nice To Haves

• Experience working in a visitor center, museum, or similar environment.
• Knowledge of local attractions, history, and culture to provide accurate and engaging information to visitors.

Responsibilities

• Greet and assist visitors; provide information about the organization, services, local attractions, and upcoming events; answer phone calls and inquiries; and process merchandise sales transactions.
• Provide operations and sales support, attend and assist with department events, serve as on-site lead support during events at the Event Space, manage registration, conduct facility tours, and assist with event logistics, equipment, setup, execution, and cleanup.
• Maintain the Visitor Center and Event Space so they are clean, organized, welcoming, and presentable.
• Support the events team with logistics related to transportation, accommodation, and catering.
• Collect and analyze feedback from event attendees and visitors, monitor feedback, suggest improvements, and coordinate with vendors, suppliers, and venues to meet event requirements.
• Provide administrative support, including scheduling appointments and calendars, arranging travel, and distributing correspondence, reports, studies, forms, and other documents.
• Assist with departmental fiscal tasks, including processing invoices, purchase orders, check requisitions, and expense reports or reimbursements, and performing data entry or receiving functions.
• Maintain accurate and organized records and file systems, including data entry and maintenance, scanning, research, classification, indexing, filing, storage, auditing, and other document management activities.
• Perform other assigned duties, including assisting with special projects.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED