Visitor Engagement Associate (part time)

Bok Tower Gardens, Inc.•Lake Wales, FL

About The Position

The Visitor Engagement Associate enhances the visitor experience at Bok Tower Gardens by providing courteous, friendly service and information throughout the Gardens. The position coordinates guest-services operations, ticket sales, and cash handling, and handles visitor transactions at the Gate and Information Desk, including memberships, admission, and ticketing through BTG software. Other duties include assisting with events, answering phones, providing administrative support, and managing and running reports. The associate also supports one of the following areas: El Retiro, Hammock Hollow, or School Field Trips. At El Retiro, duties include leading informative and accurate tours, sharing information about the collection, exhibits, history, hours, programs, and policies, assisting with crowd control and special events, and completing other staff assignments. At Hammock Hollow, duties include preparing and replenishing learning materials, keeping play areas tidy and safe, welcoming and engaging with guests, and modeling care and curiosity about nature. For School Field Trips, duties include reviewing program standards and curriculum, preparing learning materials, welcoming students, facilitating activities, fostering respect, and encouraging sensory experiences of the Gardens while respecting nature. The position involves continual communication with staff, volunteers, visitors, and management. It requires standing for prolonged periods, periodic walking through the Gardens, occasional bending and similar movements, and light lifting up to 30 pounds. The associate must be able to work outdoors in Florida weather year-round. Work includes weekdays and/or weekends, holidays, and after-hours events or meetings, with shifts of 5–10 hours or longer for special events.

Requirements

High school diploma or GED.
Previous guest experience and customer-service experience involving high-volume visitor or public contact.
Ability to multi-task and stay current on and articulate current offerings.
Ability to work independently and effectively as part of a team.
Ability to interact and work harmoniously with diverse staff and volunteers.
Organized and detail-oriented.

Nice To Haves

Excellent human-relations skills for dealing effectively with visitors and the public in person or by telephone.
Previous money-handling experience.

Responsibilities

Provide excellent customer service to daily visitors and greet them courteously and professionally.
Respond promptly to visitors’ questions and needs.
Handle visitor transactions at the Gate and Information Desk, including memberships, admission, and ticketing using BTG software.
Assist with events.
Answer phones.
Provide administrative support and manage and run reports.
Support one assigned area: El Retiro, Hammock Hollow, or School Field Trips.
At El Retiro, conduct informative, enthusiastic, and accurate tours of the collection and exhibits.
At El Retiro, provide information about its history, hours, events, programs, directions, exhibits, and general policies.
At El Retiro, assist with crowd control, special events, and unique tour scenarios, and complete other staff assignments as requested.
At Hammock Hollow, set out learning materials before guests arrive and keep supplies stocked throughout the shift.
At Hammock Hollow, tidy play areas, remove safety hazards, welcome and engage guests, and respond to unsafe risk-taking by offering alternatives.
At Hammock Hollow, model gentle care, interest, and wonder for nature.
For School Field Trips, review standards and curriculum, prepare learning materials, welcome students, and facilitate program activities.
For School Field Trips, foster respect, remain flexible to spontaneous learning, and encourage students to experience the Gardens with their senses while respecting nature.
Build positive relationships with guests to promote repeat visits.