Guest Engagement Associate Part Time

Clearwater Marine Aquarium•Clearwater, FL

1d•Onsite

About The Position

The Guest Engagement Associate ensures that guests have an enhanced, fun, positive, and educational experience during their visit to Clearwater Marine Aquarium. The role involves educating, entertaining, engaging, and assisting guests throughout the facility, sharing information about marine life, resident animals, the aquarium, and the Dolphin Tale movies, and helping guests learn about the aquarium’s mission and animal-hospital work. The position is permanent and part-time, onsite, and non-exempt.

Requirements

High school diploma or GED.
Previous customer service, hospitality, or attraction-industry experience is required.
Able to stand and walk for long periods.
Excellent interpersonal skills.
Strong verbal communication skills.
Able to speak professionally on a microphone.
Able to engage spontaneously with crowds.
Fun, outgoing personality.
Able to lift up to 30 pounds occasionally; stand for long periods indoors or outdoors frequently; climb stairs frequently; work outdoors in heat, humidity, rain, and sun frequently; speak on a microphone occasionally; bend, stoop, reach, push, and pull occasionally; and read and learn facts about resident animals occasionally.

Nice To Haves

Bilingual ability preferred.
Acting or performance experience is a plus.
Public speaking experience is a plus.

Responsibilities

Approach and engage guests throughout the facility.
Support the department’s goal of providing guests with a positive, fun, and educational visit.
Learn and share information about marine life, resident animals, the facility, and both Dolphin Tale movies.
Answer questions, resolve guest issues, and educate visitors about the aquarium’s mission and animal-hospital work.
Engage guests at touch tanks by handling small animals such as sea urchins and crabs.
Use props, including Winter’s prosthetic tail, sea turtle shells, and puppets, to entertain, educate, and inform visitors.
Welcome guests near the entrance and ticketing area.
Direct guests to the appropriate ticketing lines and boats.
Monitor queue lines and engage guests with props.
Perform as a Clearwater Marine Aquarium mascot or mascot handler.
Use a microphone to give short presentations, host or produce theater shows, and lead private group tours.
Perform other duties as assigned.