Visitor Experience Associate

Cleveland Museum of Natural History•Cleveland, OH

About The Position

The Visitor Experience Associate is the first point of contact for museum guests and helps create a welcoming, engaging environment. The role builds relationships with visitors, provides customer service, and shares information to support an enjoyable museum experience. It includes assisting guests at the welcome desk and in gallery spaces, responding to questions, processing tickets and memberships, and maintaining the integrity of the museum’s database while addressing visitor needs.

Requirements

High school diploma or GED.
One year of experience in a customer service environment.
Strong written and oral communication skills.
Ability to provide exceptional customer service and gather visitor information.
Ability to work a flexible schedule, including weekends and evenings as needed.
Excellent organizational skills and attention to detail.
Ability to thrive in a fast-paced environment.

Responsibilities

Welcome visitors, scan tickets, and provide information about exhibits, events, programs, and membership packages.
Facilitate daily sales of museum admission tickets, event tickets, programs, and memberships.
Help visitors navigate the museum and advocate for museum initiatives in gallery spaces.
Answer incoming calls and emails, respond to inquiries, or direct guests to the appropriate team.
Lead talks, tours, and other museum experiences as opportunities arise, fostering a welcoming atmosphere and a rewarding learning experience.
Greet self-guided groups and provide the code of conduct, maps, and other necessary information.
Help coordinate volunteers’ shift duties and act as their main point of contact for assistance.
Stay informed about changes to museum exhibits and upcoming events.
Keep the front desk neat and ensure materials are fully stocked.
Perform other related duties as assigned.