Family Engagement Supervisor

Iris Family Support Center • Fort Wayne, IN

8d

About The Position

The Family Engagement Supervisor provides onboarding, training, support, and structured supervision to Family Engagement Specialists serving families through visitation, home-based casework, comprehensive services, and father engagement. The position provides reflective supervision, guidance, and support for staff serving individuals and families affected by substance abuse, mental illness, abuse, and neglect.

This leadership role coaches, develops, mentors, guides, supports, and teaches staff in alignment with Iris Family Support Center’s values, beliefs, vision, and mission. The supervisor oversees daily office and team operations, service quality, staff development, program capacity, compliance, performance improvement, and relationships with agency partners and referral sources. The role operates in a professional office environment and includes visits to client homes. The position requires 40 hours per week, availability during core hours of 8 a.m. to 8 p.m. Monday through Friday, occasional weekends, and potentially agency on-call shifts.

Requirements

• Bachelor’s degree in human services, social work, psychology, sociology, or a related field.
• Ability to exercise initiative to solve problems, make decisions, establish priorities, and coordinate work activities.
• Ability to work effectively independently and as part of a team.
• Understanding of varying socioeconomic statuses and lifestyles, with respect for individual differences.
• Knowledge and insight into human behavior to support staff development and success.
• Emotional maturity, patience, and sound judgment.
• Ethical practice and personal accountability.
• Ability to handle multiple projects and deadlines.
• Ability to work with community stakeholders, including the judicial system, Department of Child Services, partner agencies, and probation staff.
• Ability to work with management and staff at outside agencies and to take direction.
• Skill in using evidence-based strategies and practices.
• Relationship- and rapport-building skills.
• Excellent verbal and written communication skills.
• Trauma-informed approach.
• Reliable, dependable daily transportation for work and transporting others; vehicle operator must have a valid driver’s license and proof of insurance.
• Availability during core hours of 8 a.m. to 8 p.m. Monday through Friday, with occasional weekends; must work 40 hours each week to maintain full-time status. May include agency on-call shifts.

Nice To Haves

• Experience working with families and children in a human services organization.
• Supervisory experience.

Responsibilities

• Oversee assigned office and staff day-to-day operations and ensure quality services, including face-to-face supervision in accordance with service standards.
• Manage team meetings to support fidelity to service-delivery standards.
• Manage staff onboarding, training, and quality assurance through in-field modeling and shadowing.
• Provide training to teams or individual staff to address developmental needs.
• Oversee program capacity and case assignments to meet or exceed budgetary expectations, including staffing, referrals, face-to-face expectations, and customer service to referral sources.
• Implement tracking and monitoring systems for compliance with program service standards, evidence-based models, accreditation standards, agency quality-improvement systems, best practices, and monthly scorecards.
• Implement and monitor program performance-quality-improvement measures, including case-file reviews, outcomes, and outputs.
• Complete required departmental and professional-development training.
• Implement personnel policies and procedures and interpret and implement departmental policies, procedures, and systems.
• Work with agency and program leaders on annual program evaluations and planning.
• Lead the team in supporting the agency’s mission, beliefs, and vision, and participate in agency-sponsored programs.
• Coordinate services with partner agencies and maintain positive relationships with partners, referral sources, and staff.
• Attend referring-agency provider meetings, CFTM meetings, and court when needed to support staff, determine service needs, and report on family strengths and areas for growth.
• Provide individual and team summaries to the supervisor through monthly scorecards.
• Approve required paperwork, including billing sheets, case notes, mileage, and research notes, accurately and on time.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager