Family Engagement Supervisor

Iris Family Support Center•Fort Wayne, IN

7d•Onsite

About The Position

The Family Engagement Supervisor provides onboarding, training, support, and structured, reflective supervision for Family Engagement Specialists serving families through visitation, home-based case work, comprehensive services, and father engagement. The supervisor provides insight, direction, and support to staff working with individuals and families affected by substance abuse, mental illness, abuse, and neglect. As a leader at Iris Family Support Center, the supervisor coaches, develops, mentors, guides, supports, and teaches staff in alignment with the organization’s values, beliefs, vision, and mission. The role oversees day-to-day office and staff operations, service quality, team capacity, case assignments, training, quality assurance, and program performance. The supervisor works with agency and program leaders, partner agencies, referral sources, and staff to support effective services for children and families. This position requires 40 hours per week to maintain full-time status. Some flexibility in hours is allowed, but the employee must be available during core hours of 8 a.m. to 8 p.m., Monday through Friday; occasional weekends and agency on-call shifts may be required. The position operates in a professional office environment and includes visits to client homes. It routinely uses standard office equipment. The role is largely sedentary, with occasional lifting of client supplies, office products, and supplies weighing up to 25 pounds, as well as handling files and filing cabinets and bending or stooping as necessary. A bachelor’s degree in human services, social work, psychology, sociology, or a related field is required. Experience working with families and children in a human service organization and supervisory experience are preferred. Reliable daily transportation, a valid driver’s license, and proof of insurance are required.

Requirements

Bachelor’s degree in human services, social work, psychology, sociology, or a related field.
Ability to exercise initiative to solve problems, make decisions, establish priorities, and coordinate work activities.
Ability to work effectively both independently and as part of a team.
Understanding of varying socioeconomic statuses and lifestyles, with respect for individual differences.
Knowledge and insight into human behavior to support staff development and success.
Emotional maturity, patience, and sound judgment.
Ethical practice and personal accountability.
Ability to manage multiple projects and deadlines.
Ability to interface with community stakeholders, including the judicial system, Department of Child Services, partner agencies, and probation staff.
Ability to work with management and staff at outside agencies and to take direction.
Skill in using evidence-based strategies and practices.
Relationship- and rapport-building skills.
Excellent verbal and written communication skills.
Trauma-informed approach.
Reliable daily transportation for work and transporting others; valid driver’s license and proof of insurance.
Must work 40 hours each week to maintain full-time status and be available during core hours of 8 a.m. to 8 p.m., Monday through Friday; occasional weekends and agency on-call shifts may be required.

Nice To Haves

Experience working with families and children in a human service organization.
Supervisory experience.

Responsibilities

Oversee the assigned office’s and staff’s day-to-day operations and ensure quality services, including face-to-face supervision in accordance with service standards.
Manage team meetings to support adherence to service-delivery fidelity standards.
Manage staff onboarding, training, and quality assurance through in-field modeling and shadowing.
Provide training to teams or individual staff to address developmental needs.
Oversee program capacity and case assignments to meet or exceed budgetary expectations, including staffing, referrals, face-to-face expectations, and customer service to agency referral sources.
Implement tracking and monitoring systems to ensure compliance with service standards, evidence-based models, accreditation standards, the agency performance quality improvement system, best practices, and monthly scorecard monitoring.
Implement and monitor program performance quality improvement measures, including case file reviews, outcomes, and outputs.
Complete required departmental and professional development training.
Implement personnel policies and procedures and interpret and implement department policies, procedures, and systems.
Work with agency and program leaders on annual program evaluations and planning.
Lead the team in supporting Iris’s mission, beliefs, and vision, and participate in agency-sponsored programs.
Coordinate services with partner agencies and maintain positive working relationships with partners, referral sources, and staff.
Attend provider meetings with referring agencies when needed, as well as CFTM meetings and court, to support staff, determine service needs, and report family strengths and areas for growth.
Provide individual and team summaries to the supervisor through monthly scorecards.
Accurately and promptly approve required paperwork, including billing sheets, case notes, mileage, and research notes.
Perform other duties as assigned.