Vision Operations Manager

Hero Practice Services • Commerce City, CO

8d

About The Position

Hero Practice Services is seeking a Vision Operations Manager to achieve financial, patient, and organizational goals by leading a diverse team of healthcare professionals within a pediatric dental, vision, and orthodontic practice. The position reports to the Vice President of Operations and pays $55,000–$65,000 per year.

The manager oversees practice performance, operational processes, revenue cycle metrics, and financial results. They establish and support a strong patient experience through clear expectations, training, coaching, and mentorship. The role may also include other duties that support the business and the mission of providing high-quality, compassionate dental, vision, and orthodontic services to underserved children.

Requirements

• At least three years of management experience in healthcare, business, retail, or the military, or equivalent experience.
• Availability to work after hours and on weekends when needed.
• Ability to summarize information and communicate analyses succinctly, verbally and in writing.
• High proficiency in Excel and PowerPoint.

Nice To Haves

• Bachelor’s degree preferred.
• Dental, vision, and/or orthodontic experience is a plus.
• Experience with Access, Visio, and MS Project preferred.

Responsibilities

• Ensure the practice performs on key growth drivers, including staffing and scheduling, community outreach and marketing, and word-of-mouth referrals.
• Ensure practice-level revenue cycle management metrics are met daily, monthly, and quarterly.
• Understand, monitor, and ensure smooth execution of practice processes, including patient scheduling, teammate scheduling, documentation, billing, and training.
• Help the practice meet or exceed financial targets by understanding key financial drivers and taking proactive action to maximize results.
• Set clear expectations for teammates about the desired patient experience; coach and mentor them in customer service best practices, and monitor and remediate performance as needed.
• Train teammates on the desired patient experience and coach them in customer service best practices.
• Perform other duties that support the business and the mission of providing high-quality, compassionate services to underserved children.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed