Vision Center Manager NL 1
About The Position
The Vision Center Manager drives sales and oversees the operation of the Vision Center. The role ensures effective merchandise presentation, accurate and competitive pricing, proper signing, and appropriate in-stock and inventory levels; budgets and forecasts sales; and assesses economic trends and community needs. The manager models and guides Associates in delivering effective customer and member service and resolving concerns within company guidelines. The manager oversees community outreach and ensures compliance with company and legal policies, procedures, and regulations. This includes monitoring asset protection and safety controls, overseeing operational and quality assurance reviews, developing action plans, and directing Associates in protecting confidential information and records. The role also hires, trains, mentors, assigns duties to, recognizes, and develops Associates while fostering a sense of belonging. The manager supports the provision of quality eyewear by consulting with and educating customers and members, selecting products based on their needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repairs, and maintaining optical equipment. The role coordinates and oversees work activities, maintains stakeholder relationships, supports business plans and initiatives, measures progress, identifies improvement opportunities, and promotes continuous learning and adaptability. It also upholds the Open Door Policy and reinforces company values, ethics, and standards.
Requirements
- Completion of 2 or more years of college, or 1 year of retail experience and 1 year of supervisory experience, or 2 years of general work experience including 1 year of optical experience.
- High school diploma or equivalent.
- Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.
Nice To Haves
- Experience supervising Associates.
Responsibilities
- Drive Vision Center sales through effective merchandise presentation, competitive pricing, proper signing, inventory management, budgeting, sales forecasting, and assessment of economic trends and community needs.
- Model and guide Associates in providing customer and member service and resolving complaints and issues within company guidelines.
- Oversee implementation of and participation in community outreach programs.
- Ensure compliance with company and legal policies, procedures, and regulations by monitoring asset protection and safety controls and overseeing safety, operational, and quality assurance reviews.
- Develop and implement action plans to improve performance and provide direction on company programs and strategic initiatives.
- Direct Associates in maintaining the confidentiality of information, documentation, and assigned records.
- Hire, train, mentor, and supervise Associates; assign duties, provide recognition, and promote belonging and development.
- Support quality eyewear service by educating customers and members, selecting products to meet their needs, obtaining measurements, verifying prescriptions, performing minor frame repairs, and maintaining optical equipment.
- Uphold the Open Door Policy by listening to Associate concerns, researching issues, reviewing policies and procedures, and suggesting resolutions.
- Coordinate and oversee job-related activities and assignments, maintain relationships with key stakeholders, support business plans and initiatives, communicate goals, measure progress, and address improvement opportunities.
- Promote company mission, values, ethics, and integrity by implementing action plans and guiding Associates in applying them to business processes.
- Build collaborative, high-performing teams; develop talent, recognize contributions, and foster a workplace where Associates feel supported and included.
- Make customer-focused, data-informed decisions and drive continuous improvement, learning, and adoption of new technologies and skills.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
