Virtual Teller

Premier Credit Union•Urbandale, IA

1d•Onsite

About The Position

As a Virtual Teller at Premier Credit Union, you will provide members with warm, accurate, and personal service through interactive teller machines (ITMs), video, phone, chat, email, and text. You will learn and apply knowledge of the credit union’s products and services to provide effective, efficient, and professional service. The role involves assisting members with transactions and questions, teaching them to use ITMs and virtual channels, building member relationships, and researching and resolving inquiries. The position is based at either 10951 Meredith Dr., Urbandale, IA, or 1430 SW Tradition Dr., Ankeny, IA. Starting pay is $17 per hour. The schedule is Monday through Friday during daytime hours, plus every other Saturday from 8:30 AM to 12:30 PM.

Requirements

Customer service experience.
Clear verbal and written communication skills.
Ability to work independently and as part of a team.
Ability to remain tactful and composed in difficult situations.
Problem-solving and time-management skills.

Nice To Haves

Credit union or banking experience.
Bilingual proficiency in Spanish and English.

Responsibilities

Assist members with deposits, withdrawals, check cashing, and other transactions through ITMs, video, phone, chat, email, and text.
Teach members how to use Interactive Teller Machines and become an expert in virtual delivery channels.
Answer questions about credit union products and services, including loans, and recommend solutions suited to each member’s financial needs.
Build lasting member relationships through ongoing service and follow-up.
Research and resolve member inquiries with limited supervision, partnering with teammates when needed.
Balance daily transactions accurately.
Follow security procedures, regulatory requirements, and confidentiality standards.
Assist with other operational tasks as needed.