Newport Aquarium Virtual Reality Attraction Operator - Part-Time Year Round [S]

Newport Aquarium • Newport, KY

5d • Onsite

About The Position

The Virtual Reality Attraction Operator operates the attraction safely and provides professional, welcoming service to guests. The role includes inspecting the attraction, screening riders, checking restraints, operating controls according to standard procedures, monitoring riders, and keeping the attraction and surrounding areas clean and guest-ready. The operator must remain attentive while the attraction is open, report persistent technical problems and unsafe situations, and complete required safety documentation and training. The position also involves sharing accurate information with guests about aquarium activities, aquatic life, and special events and promotions. This is a part-time, year-round position seeking candidates with good weekday availability; the schedule may include evenings, weekends, and holidays.

Requirements

• High school diploma or equivalent.
• Strong public speaking skills and ability to read, write, and speak English.
• Ability to think clearly and react quickly to changes or emergencies.
• Successful completion of a pre-employment background check and 5-panel drug screening; the safety-critical position is subject to more frequent random drug screening.
• Ability to move continuously for long periods, ascend and descend floors, bend, stoop, and reach.
• Ability to lift up to 10 pounds.
• Self-motivated, able to work independently, disciplined, and reliable.
• Ability to work a flexible schedule that includes evenings, weekends, and/or holidays; good weekday availability is sought.

Nice To Haves

• Knowledge of languages other than English.
• Knowledge of marine life.

Responsibilities

• Prioritize safety while performing all job duties; remain composed during emergencies and promptly report unsafe behavior or conditions.
• Maintain a clean, professional appearance and complete basic daily cleaning to keep the attraction and surrounding areas guest-ready.
• Communicate kindly and professionally with guests and other Hosts, and interact with guests in a manner that reflects the aquarium's mission.
• Complete required documentation, including daily attraction safety inspections and safety sign-offs.
• Inspect the attraction before guests ride and after closing; screen riders against attraction requirements and prevent ineligible riders from riding.
• Physically and/or visually check attraction restraints before starting an attraction.
• Operate attraction controls according to Standard Operating Procedures and keep the attraction attended whenever it is open.
• Monitor rider behavior to ensure guests follow attraction policies and procedures.
• Promptly report persistent technical difficulties to the direct Supervisor.
• Maintain knowledge of aquarium activities, aquatic life, and special events and promotions to inform guests.
• Maintain Payment Card Industry (PCI) compliance and complete required safety training and sign-offs.
• Follow Herschend Enterprises' Core Values and Newport Aquarium guest-service standards, policies, procedures, and safety protocols.
• Perform other duties assigned by the Guest Services Leadership Team.

Benefits

• 24 hours of sick PTO annually.
• Profit sharing and a 401(k) plan with company match.
• Free admission for the employee and dependents at Newport Aquarium and most Herschend Enterprises properties.
• One complimentary general admission ticket per pay period to give to another person.
• Discounts at Sharky's Café, Sweet Dreams Candy Company, and the gift shop.
• Discounted tickets and annual passes for friends and family.
• Training and development.
• Grow U offers many education programs, most of which are fully funded.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED