About The Position

The Café Cook works in Newport Aquarium’s Food and Beverage department, preparing and serving food while helping maintain a safe, efficient, hygienic, and welcoming café operation. The role includes guest interaction, food preparation, kitchen and café upkeep, inventory tracking, and following company values, guest experience standards, policies, procedures, and safety protocols. This is primarily a day-shift position, with availability required for weekends, holidays, and evenings.

Requirements

  • Must be at least 18 years old.
  • Must be available to work weekends, holidays, and evenings.
  • Must know and follow sanitary food-handling procedures.
  • Must take a friendly, outgoing, and proactive approach to the position.
  • Must be able to learn all facets of Food and Beverage operations.
  • Must work effectively with all team members and maintain an appropriate attitude.
  • Must be able to interpret instructions provided in written, oral, diagram, or schedule form.
  • Must successfully complete a pre-employment background check.
  • Must be able to remain on their feet for long periods, climb stairs, bend, and stoop.
  • Must be able to lift 25 pounds.

Nice To Haves

  • Previous Food and Beverage experience is preferred.

Responsibilities

  • Follow and implement Herschend Enterprises’ Core Values, Newport Aquarium Guest Experience Standards, policies and procedures, and safety protocols.
  • Maintain a positive attitude and appearance, and interact with guests in a friendly manner by offering assistance and information about Newport Aquarium.
  • Arrive on time and ready for scheduled shifts, prioritize safety, and work independently while communicating effectively with team members and other departments.
  • Maintain knowledge of Newport Aquarium activities, aquatic life, special events, and promotions to inform guests.
  • Maintain appropriate guest and team-member relations and contribute to guest and team satisfaction through strong service and interpersonal skills.
  • Set up stations and gather supplies needed to prepare menus for guest service operations.
  • Ensure hosts understand their location and job functions, and notify the Food and Beverage Manager if they do not.
  • Prepare a variety of foods, including meat, seafood, poultry, vegetables, and cold food items, and maintain hygienic kitchen and café conditions.
  • Participate in Food and Beverage department functions, including guest transactions, food preparation, and cleaning the lobby and café.
  • Cover, date, and properly store food-preparation items; take accurate inventory; document food waste; and notify management in advance of inventory shortages.
  • Use food-preparation tools and kitchen equipment according to manufacturer instructions.
  • Keep work areas organized and sanitized, and consistently use safe and hygienic food-handling practices.
  • Properly complete opening and closing procedures for kitchen stations.
  • Perform other related duties or projects assigned by the Food and Beverage Management Team.

Benefits

  • 24 hours of sick PTO annually.
  • Profit sharing and a 401(k) plan with company match.
  • Free admission for the employee and dependents at most Herschend Enterprises properties.
  • One complimentary general admission ticket per pay period to give to another person.
  • Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop.
  • Discounted tickets and annual passes for friends and family.
  • Training and development.
  • Grow U offers programs from certifications and college preparation through associate, bachelor’s, and master’s degrees; most programs are fully funded.
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