Newport Aquarium Cafe Host - Part-Time Year Round [S]

All Career • Newport, KY

7d

About The Position

The Cafe Host supports safe and efficient food and beverage operations at Newport Aquarium by following Herschend Enterprises’ Core Values, Newport Aquarium Guest Experience Standards, policies, procedures, and safety protocols. The role involves warmly assisting guests, sharing information about the aquarium, maintaining a positive and professional appearance, and helping ensure guest and team satisfaction. The host is responsible for cleanliness in accordance with food safety guidelines and for maintaining Payment Card Industry (PCI) compliance. The position requires reliability, self-motivation, strong customer service, and the ability to work independently and collaboratively. Hosts may be asked to cross-train in other food and beverage areas and perform other related duties as assigned by Food and Beverage management. This is a part-time, year-round position; weekday availability is sought, and schedules may include evenings, weekends, and holidays.

Requirements

• Strong public speaking skills.
• Ability to read, write, and speak English.
• Ability to think clearly and react quickly and calmly to changes or stressful situations.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Successful completion of a pre-employment background check.
• Ability to remain stationary for long periods, ascend and descend stairs, bend, and stoop.
• Physical strength and ability to lift up to 25 pounds.

Nice To Haves

• Point-of-sale experience.
• Knowledge of other languages.
• Previous guest service, food industry, or retail experience.
• Weekday availability.

Responsibilities

• Follow and implement Herschend Enterprises’ Core Values, Newport Aquarium Guest Experience Standards, policies, procedures, and safety protocols.
• Maintain a positive attitude and appearance and comply with aquarium uniform and appearance standards.
• Approach guests in a friendly manner, offer assistance, and provide information about Newport Aquarium.
• Arrive on time and ready to work all scheduled shifts.
• Keep safety a top priority while working at Newport Aquarium.
• Maintain appropriate guest and team member relations and support guest and team satisfaction.
• Maintain store cleanliness in accordance with food safety guidelines.
• Maintain PCI (Payment Card Industry) compliance.
• Use a friendly, respectful, outgoing, and proactive approach with guests and team members.
• Perform other related duties or projects assigned by the Food and Beverage management team.
• Cross-train in other food and beverage areas as needed.
• Contribute to a satisfying, enjoyable, and energetic work environment.

Benefits

• 24 hours of sick paid time off annually.
• Profit sharing.
• 401(k) plan with company match.
• Free admission for the employee and dependents at Newport Aquarium and most Herschend Enterprises properties.
• One complimentary general admission ticket per pay period to give to another person.
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop.
• Discounted tickets and annual passes for friends and family.
• Training and development.
• Grow U education programs, many of which are fully funded, ranging from certifications and college preparation to associate, bachelor’s, and master’s degrees.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed