Virtual Patient Safety Attendant

Sutter Health•Sacramento, CA

20h

About The Position

Provides patient-safety monitoring for an assigned patient population through continuous video surveillance, following established standards of care, policies, and procedures. Uses education, technical competence, patient interaction, sound judgment, and therapeutic communication to gain the confidence and cooperation of patients, their families or support groups, and healthcare providers. Supports the patient’s plan of care according to the diagnosis and safety needs, intervening or communicating with the clinical care team in a timely manner. Follows local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care.

Requirements

High school diploma or General Education Diploma (GED).
One year of recent relevant experience.
Strong observation and communication skills; ability to remain focused and alert during shift hours.
Familiarity with basic computer applications and video-monitoring systems.
Ability to work independently and report observations accurately, as well as work as part of a team in an environment with interruptions.
Competency in basic therapeutic communication, medical terminology, and equipment.
Ability to recognize emergencies and take appropriate action.
Ability to interpret written, oral, diagrammatic, or schedule-based information and instructions.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Ability to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Well-developed time-management and organizational skills, including prioritizing assignments and urgent interventions.
General knowledge of Microsoft Office Suite applications, including Word, Excel, and Outlook.
Ability to identify, evaluate, and resolve standard problems using established options.
Ability to build collaborative relationships with peers and healthcare providers.

Responsibilities

Continuously monitor assigned patients through video surveillance in accordance with established standards, policies, and procedures.
Use therapeutic communication and sound judgment to support patients, families or support groups, and healthcare providers.
Support the patient’s plan of care based on diagnosis and safety needs.
Recognize emergencies and take appropriate action.
Intervene or communicate observations to the clinical care team in a timely manner.
Accurately report observations and protect patient privacy and safety.
Prioritize assignments and interventions, work within standardized procedures, and collaborate with peers and healthcare providers.