Virtual Patient Safety Attendant

Sutter Health•Sacramento, CA

22h

About The Position

Provides monitoring of patient safety for an assigned patient population through continuous video monitoring surveillance within established standards of care, policies, and procedures. Integrates education, technical competence, and patient interaction skills to gain confidence and cooperation from patients, their families or support groups, and other healthcare providers. Exercises sound judgment and therapeutic communication skills to support each patient's plan of care based on their diagnosis and safety needs, intervening or communicating with the clinical care team in a timely manner. Adheres to local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and help deliver optimal patient care. This is a per diem/casual, non-exempt role with a night shift schedule. Shifts are 8 hours, with variable days and weekend work as needed. The position has 0 weekly hours listed.

Requirements

High school diploma or General Education Diploma (GED); equivalent experience may be accepted in lieu of the required degree or diploma.
Strong observational and communication skills.
Ability to focus and remain alert during shift hours.
Familiarity with basic computer and video monitoring systems.
Ability to work independently and report observations accurately.
Competency in basic therapeutic communication skills, medical terminology, and equipment.
Ability to recognize an emergency and take appropriate action.
Ability to interpret information and instructions provided in written, oral, diagram, or schedule form.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time management and organizational skills, including prioritizing assignments and urgent interventions and working within standardized operating procedures.
General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other healthcare providers.

Responsibilities

Monitor the safety of an assigned patient population through continuous video surveillance.
Use therapeutic communication and patient interaction skills to gain cooperation from patients, their families or support groups, and healthcare providers.
Support patients’ plans of care based on their diagnoses and safety needs.
Recognize safety concerns or emergencies and intervene or communicate with the clinical care team in a timely manner.
Follow applicable regulations, codes, policies, and procedures to protect patient privacy and safety.
Work independently and accurately report observations while coordinating with peers and healthcare providers.