Virtual Patient Safety Attendant

Sutter Health•Sacramento, CA

22h

About The Position

Provides patient safety monitoring for an assigned patient population through continuous video surveillance, following established standards of care, policies, and procedures. Uses education, technical competence, and patient interaction skills to gain the confidence and cooperation of patients, their families or support groups, and healthcare providers. Exercises sound judgment and therapeutic communication to support the patient's plan of care based on their diagnosis and safety needs, and intervenes or communicates with the clinical care team in a timely manner. Follows local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care.

Requirements

High school diploma or General Education Diploma (GED).
One year of recent relevant experience.
Strong observational and communication skills.
Ability to focus and remain alert during shift hours.
Familiarity with basic computer and video monitoring systems.
Ability to work independently and report observations accurately.
Competency in basic therapeutic communication skills, medical terminology, and equipment.
Ability to interpret written, oral, diagrammatic, or schedule-based data and instructions.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time management and organizational skills, including the ability to prioritize assignments and urgent interventions and work within standardized operating procedures.
General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including completing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other healthcare providers.

Responsibilities

Continuously monitor an assigned patient population using video surveillance.
Support each patient's plan of care based on their diagnosis and safety needs.
Intervene or communicate observations to the clinical care team in a timely manner.
Use therapeutic communication and patient interaction skills to gain cooperation from patients, their families or support groups, and healthcare providers.
Recognize emergencies and take appropriate action.
Accurately report observations and follow applicable regulations, policies, and procedures to protect patient privacy and safety.