Virtual Medical Assistant - Virtual Support Center

Texas Children's Medical Center•Houston, TX

About The Position

As a Virtual Medical Assistant with the Virtual Support Center in The Medical Center, you will provide patient care and customer service as a first contact for patients, providers, and staff accessing virtual or non-virtual ambulatory clinics. You may orient patients to the virtual visit process and virtually room patients and families for telemedicine visits. You will help expedite outpatient check-in and check-out by reviewing appointment status and history in the electronic appointment system, and provide technical assistance with the patient portal and video platform.

Requirements

At least one of the following required certifications or credentials: CCMA (Certified Clinical Medical Assistant) from the National Health Career Association; CMA-AAM (Certified Medical Assistant) from the American Association of Medical Assistants; EMT, EMT-A, EMT-B, EMT-I, or EMT-P certification from the Texas Department of State and Health Services; Texas-licensed paramedic; NCMA from the National Center for Competency Testing; NRCMA from the National Association of Health Professionals; or RMA from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants.
Two years of related experience required.

Nice To Haves

Two years of ambulatory telemedicine experience preferred.
Experience in a healthcare setting or customer-service-focused industry preferred.
Outpatient clinic operations experience.

Responsibilities

Welcome and interact with patients, families, and visitors professionally, promptly, and in an age-appropriate and culturally sensitive manner.
Coordinate communications, including phone calls, pages, and faxes, in a friendly, professional, and timely manner.
Facilitate appointment check-in and virtual rooming procedures.
Perform patient registration procedures according to clinic processes.
Check patient portal activation status and offer access to patients or their proxies according to organizational guidelines.
Reschedule missed appointments or add patients to the clinic waitlist.
Collaborate with clinic staff to support efficient patient flow.
Verify required patient paperwork is complete and information is accurate.
Confirm that the patient and a legal guardian are present and that the appointment can proceed.
Ensure the appointment takes place in a state where the provider is licensed.
Assess whether the patient and other parties are in a safe and secure setting.
Complete patient and family check-out.
Orient patients to the virtual visit process when applicable and provide technical assistance with the patient portal and video platform.