Virtual Medical Assistant - Virtual Support Center

Texas Children's Hospital•Houston, TX

About The Position

As a Virtual Medical Assistant with the Virtual Support Center at The Medical Center, you provide patient care and customer service as the first point of contact for patients, providers, and staff accessing virtual and non-virtual ambulatory clinics. You may orient patients to the virtual visit process and virtually room patients and families for telemedicine visits. You support outpatient check-in and check-out by reviewing appointment information and history in the electronic appointment system, and provide technical assistance with the patient portal and video platform.

Requirements

One of the listed credentials is required: CCMA certification from the National Health Career Association; CMA-AAM certification from the American Association of Medical Assistants; an EMT certification from the Texas Department of State and Health Services (EMT, EMT-A, EMT-B, EMT-I, or EMT-P); Texas Department of State and Health Services licensed paramedic (LIC PAR); NCMA certification from the National Center for Competency Testing; NRCMA certification from the National Association of Health Professionals; or RMA certification from an accepted listed organization.
Two years of related experience are required.

Nice To Haves

Two years of ambulatory telemedicine experience.
Experience in a healthcare setting or customer-service-focused industry.
Outpatient clinic operations experience.

Responsibilities

Welcome and interact with patients, families, and visitors professionally, promptly, and in an age-appropriate and culturally sensitive manner.
Coordinate communications, including phone calls, pages, and faxes, in a friendly, professional, and timely manner.
Facilitate appointment check-in and virtual rooming.
Perform patient registration procedures according to clinic processes.
Check patient portal activation status and offer access to patients or their proxies according to organizational guidelines.
Reschedule missed appointments or add patients to the clinic waitlist.
Collaborate with clinic staff to support efficient patient flow.
Verify that required patient paperwork is complete and information is accurate.
Confirm that the patient and a legal guardian are present so the appointment can proceed.
Ensure the appointment is taking place in a state where the provider is licensed, and assess whether the patient and other parties are in a safe and secure setting.
Complete patient and family check-out.