Virtual Medical Assistant

Cortex TBI

11d•Remote

About The Position

Cortex TBI is seeking a Virtual Medical Assistant based in Monterrey, Nuevo León, Mexico, to provide remote support to its neurology clinics in the United States. The role is intended for healthcare professionals in Mexico who want to work with U.S.-based medical teams and gain experience with the U.S. healthcare system. The assistant provides virtual clinical and administrative support, including patient coordination, intake, documentation, and communication. The position requires availability during U.S. clinic hours and a reliable internet connection and suitable home-office environment. It is a full-time independent contractor position. Statutory benefits in Mexico may become available in the future, depending on company growth and business needs.

Requirements

Bilingual English/Spanish; required.
Completed degree in Medicine, Nursing, Psychology, or a related healthcare field in Mexico.
Strong English communication skills, both written and verbal.
Comfortable communicating with patients by phone.
Strong computer and organizational skills.
Ability to work independently and manage multiple tasks.
High attention to detail and professionalism.
Reliable internet connection and a suitable home-office environment.
Availability to work U.S. clinic hours/time zones.

Nice To Haves

Experience working in a medical clinic or healthcare setting.
Experience with U.S. healthcare or medical clinics is highly preferred.
Experience in neurology or other specialty clinics.
Familiarity with EHR/EMR systems.
Knowledge of medical terminology.
Experience with patient scheduling and medical documentation.
Familiarity with HIPAA and U.S. healthcare workflows.

Responsibilities

Provide virtual clinical and administrative support to neurology clinics.
Assist with patient scheduling, follow-ups, and appointment coordination.
Contact patients by phone to confirm appointments and gather necessary information.
Assist with patient intake and documentation.
Update and maintain accurate patient information in the EHR.
Assist clinical staff with medical records and documentation.
Coordinate referrals, orders, and other patient-related administrative tasks.
Communicate professionally with patients, physicians, medical assistants, and other healthcare staff.
Follow HIPAA and company policies regarding patient confidentiality and protected health information.
Provide patient support and customer service.