Medical Assistant II - Pediatric Virtual Primary Care - Virtual Health

Advocate Health•Charlotte, NC

11d•$23 - $34

About The Position

The Medical Assistant II provides patient care within the Medical Assistant scope of practice, following applicable policies and procedures and maintaining specialty-related training and competency. In Pediatric Virtual Primary Care, the role supports providers and patients through clinical tasks, testing, medication administration, communication, and practice operations. The position requires the ability to provide age-appropriate care and understand growth and development across the lifespan. The practice is open seven days a week, with varying eight- and twelve-hour shifts between 8 a.m. and 8 p.m.; weekend rotation is required.

Requirements

High school diploma or GED.
Completion of an accredited or approved Medical Assistant program, qualifying structured clinical military training, or EMT qualification, depending on the applicable division; in certain divisions, two years of verifiable full-time Medical Assistant experience within the last five years may substitute for program completion.
Two years of experience in a clinical practice setting as a Medical Assistant.
Current or timely obtained American Heart Association BLS certification, according to applicable division requirements.
CMA or RMA certification or registration from an accepted national organization, according to applicable division requirements.
Successful completion of Atrium Health’s competency assessment where required.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive professional relationships with patients, teammates, and physicians.
Proficient computer skills, including keyboarding, Windows navigation, and email, with exposure to electronic medical records systems.
Customer service skills that support a positive patient experience.
Ability to meet the physical requirements of the job, including lifting 35 pounds without assistance and performing frequent sitting, standing, walking, bending, and other listed movements.
Functional speech, vision, hearing, and touch, with fine-hand manipulation skills.
Ability to work around frequent mechanical, electrical, chemical, blood, and body-fluid hazards and wear protective equipment as needed.

Nice To Haves

Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) certification may be required within one year in select areas.
Successful completion of a system-approved program to become a primary trainer for new teammates, where required.
Professional practice advancement through activities such as professional governance, safety coach, super-user, vaccine coordinator, SPICE or OSHA/IP certificate holder, and achievement of six points from additional market responsibilities, where applicable.

Responsibilities

Perform patient rooming and visit tasks, including vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings.
Assist providers with procedures or perform procedures as ordered.
Perform laboratory duties, including venipuncture, specimen collection, labeling and packing, preparation of lab orders and requisitions, and results tracking.
Conduct point-of-care testing under standing or provider orders and complete CLIA-approved waived laboratory tests and practice-specific diagnostic testing in accordance with CLIA standards.
Administer medications and vaccines safely according to the rights of medication administration.
Perform other assigned duties, including medication refills, insurance authorizations, safety and regulatory log completion, patient messaging, medication and supply ordering, appointment scheduling, and referrals.
Communicate effectively and promptly, work as part of a team, and escalate concerns appropriately.
Maintain a clean work environment; clean instruments and equipment appropriately; ensure equipment and supplies are in working order and work areas are stocked.
May assist with training and onboarding teammates and may serve as a role champion or committee member.
Provide care appropriate to patient age-specific needs, assessing patient information and applying relevant principles of growth and development.
Operate equipment necessary to perform the job and use protective clothing and equipment as needed.