Virtual IOP Case Manager

ODYSSEY BEHAVIORAL GROUP•Franklin, TN

29d

About The Position

The Case Manager is a core member of a collaborative care team that includes therapists, psychiatrists, and ancillary support staff. The role supports client care throughout the treatment process, including admissions, client orientation, customer service, care coordination, discharge planning, records maintenance, and follow-up after treatment. The Case Manager works with clients and families, clinical providers, referral partners, vendors, and internal clinical and operational teams. The position also supports administrative and business office functions, group facilitation, appointment scheduling, and interdisciplinary meetings. Pasadena Villa Outpatient is part of Odyssey Behavioral Healthcare Network, which provides a continuum of behavioral health services. The organization describes its approach as client-centered and grounded in clinical excellence, evidence-based care, and a service commitment of Respect, Accountability, Integrity, Flexibility, Collaboration, and Service.

Requirements

A bachelor's degree is preferred.
The position prefers a minimum of 2 years of experience in a behavioral healthcare setting.
Clear criminal background and any other mandatory state or federal requirements.
Ability to communicate with peers, clients, and/or vendors.
Ability to move 25 pounds.
Demonstrated adherence to company and accrediting or licensing bodies' ethics and corporate compliance standards.
Working knowledge of current theory and evidence-based practice, with willingness to seek supervision, consultation, and continuing professional development.
Ability to provide client-centered, culturally competent care and affirm cultural and linguistic diversity.
Clinical skill in assessing client needs, determining interventions, and conducting individual and group therapy sessions in accordance with client needs.
Ability to develop and implement evidence-informed care plans collaboratively with the care team.
Ability to advocate appropriately for clients and families and support quality improvement, outcomes, access to care, and service delivery.
Ability to collaborate across functions and with referral partners to support clinical services.

Nice To Haves

Experience in a behavioral healthcare setting (minimum 2 years preferred).
Bachelor's degree preferred.

Responsibilities

Support client needs throughout treatment, including administrative support.
Support the admissions process, including client orientation.
Support business office functions related to payment collections and records maintenance.
Greet clients at the beginning of the day and run morning intentions group.
Provide customer service to clients, families, and clinical partners throughout treatment.
Follow up regularly with clients after treatment and offer access to needed resources.
Manage issues related to FMLA, EAP, disability, legal, financial, and personal therapy matters.
Coordinate communication with clinical partners during admissions and ongoing client care.
Facilitate groups as needed and directed by clinical leadership.
Support group and schedule coordination, discharge planning, and records maintenance.
Support client communication and feedback initiatives, including satisfaction surveys and Google Reviews.
Help schedule medical and provider appointments while clients are in treatment.
Support and participate in interdisciplinary meetings.
Coordinate support groups as needed.
Follow the Company Code of Ethics and corporate compliance requirements.
Conduct chart audits according to program policy timelines, as requested.
Arrive on time, notify the supervisor promptly when absent, and attend scheduled shifts reliably.
Adapt to changes in function, management styles, and routines.
Follow and model company policies on ethics, conduct, and conflicts of interest, along with applicable procedures, rules, and regulations.
Maintain a positive attitude and work collaboratively with the treatment team.
Complete required training within assigned time frames.
Perform other duties as assigned.