Virtual Case Manager - Global Refuge

Global Refuge • Baltimore, MD

1d • Remote

About The Position

Global Refuge’s Virtual Services team provides virtual case management to refugees, Special Immigrant Visa holders (SIVs), and other Office of Refugee Resettlement (ORR)-eligible populations through the Preferred Communities Intensive Case Management (ICM) and Gap services programs. The Virtual Case Manager provides client-centered, culturally and linguistically appropriate, trauma-informed case management and supportive services, working with clients to address needs, remove barriers, and promote self-sufficiency and long-term integration. The position reports to the Senior Program Officer for Virtual Services.

Global Refuge is a nonprofit serving newcomers seeking safety and support. Its work includes refugee resettlement, care for unaccompanied children, economic empowerment and employment, and programs in Guatemala and Mexico. The organization has served more than 800,000 people.

Requirements

• Bachelor’s degree in social work or a behavioral or human services field, or two years of experience providing case management and/or social services; these qualifications are described as preferred.
• Proficiency with MS Word, MS Excel, and database programs.
• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail.
• Ability to work both independently and as a team member, with a high level of self-motivation.
• Exceptional interpersonal skills, including keen listening ability and relationship building.
• Deep commitment to Global Refuge’s core values and ability to model them in relationships with colleagues and partners.

Nice To Haves

• Experience working with refugees, immigrants, or people with limited English proficiency is highly preferred.
• Fluency in languages spoken by client populations is highly preferred.
• Cross-cultural or international experience is preferred.

Responsibilities

• Provide culturally and linguistically appropriate, client-centered, trauma-informed support.
• Develop service plans with clients to address needs, remove barriers, and achieve self-sufficiency; review and update plans throughout the program period.
• Provide virtual support for identified needs, including school enrollment, healthcare referrals, social services, benefits enrollment, addressing vulnerabilities, and connections to employment services as applicable.
• Document client interactions within program-required timeframes.
• Conduct virtual home assessments in accordance with program requirements.
• Monitor service provision to prevent duplication with other federally funded programs.
• Provide cross-cultural and enhanced orientation to support resettlement.
• Connect clients with supportive community networks and systems to remove barriers and promote self-sufficiency and long-term integration.
• Maintain complete and current documentation in client case files and the online database, including services, interactions, and financial expenditures.
• Submit required programmatic reports.
• Coordinate and collaborate with area stakeholders and service providers so participants are connected to timely services.
• Help ensure newly arriving refugees receive linguistically and culturally appropriate services; provide education and advocacy when needed.
• Participate in performance-related goal setting and achievement.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage effective on the first day of employment.
• 20 days of vacation per year.
• 12 days of sick leave.
• 12 paid holidays.
• 12 weeks of fully paid parental leave.
• Up to 12 weeks of fully paid FMLA leave.
• Company 403(b) contribution of 3% and an additional 7% match that vests immediately.
• Tuition reimbursement.
• Professional development.

What This Job Offers

• Job Type: Full-time