Global Case Manager

Manifest OS

3d • $80,000 - $110,000

About The Position

The Global Case Manager owns end-to-end delivery of global immigration matters for enterprise clients operating under contractual SLAs. You'll manage a high-volume, multi-jurisdiction caseload — spanning work permits, business travel, renewals, and permanent residence — across multiple countries simultaneously. This role is the connective tissue between clients, network partners, and Manifest attorneys, and success is measured in on-time, accurate, compliant outcomes.

Requirements

• 5+ years of corporate immigration experience outside the U.S., at a firm, provider, or in-house
• Hands-on case management across multiple jurisdictions, including work permits and permanent residence
• Proven SLA and KPI delivery on high-volume enterprise programs
• Experience directing external network partners or vendors
• Strong communication skills with HR, Mobility, and Legal stakeholders under escalation pressure
• Exceptional organization and accuracy managing concurrent deadlines

Nice To Haves

• Depth in enterprise markets such as the UK, Canada, Germany, India, Singapore, or Australia
• Experience on both provider and in-house sides of global mobility
• Familiarity with business traveler compliance or permit-expiry tracking programs
• Exposure to U.S. immigration and its intersection with global assignments
• Additional language skills

Responsibilities

• Manage global immigration cases end-to-end within contractual SLAs across multiple jurisdictions
• Deliver eligibility assessments, case strategy, and realistic timelines to clients and assignees
• Serve as primary contact for client HR, Global Mobility, Talent Acquisition, and Legal stakeholders
• Coordinate network partners and vendors, holding them to timelines and quality standards
• Monitor legislative changes across assigned jurisdictions and translate them into client guidance
• Track cases, milestones, and documentation in Manifest's platform to stay audit-ready
• Identify and implement workflow, template, or automation improvements that reduce processing time

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed