Clinical Case Manager - Global Refuge

Global Refuge • Baltimore, MD

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About The Position

The Clinical Case Manager provides casework and supportive services to Preferred Communities (PC) program participants, including refugees and immigrants eligible for Office of Refugee Resettlement services. The role helps clients connect with educational, legal, health, job-readiness, and other supportive services, while maintaining effective and timely communication with stakeholders to ensure continuity of care. The position operates with moderate supervision and follows PC program policies, professional standards, funder guidelines, and agency, state, and federal requirements.

The Clinical Case Manager works with clients, caregivers, community agencies, and internal teams to assess needs, develop service and treatment plans, document progress, and support clients’ personal growth. Services may be delivered virtually or in person, including at Global Refuge’s Baltimore, Maryland office. The role requires flexible hours, independent work in the field, and travel of approximately 20% of the time.

Requirements

• Bachelor's degree in Social Services or a related field from an accredited college.
• Experience working with refugees, immigrants, or people with limited English proficiency.
• Knowledge of basic social work principles, concepts, and methodology acquired through a bachelor's-level degree or professional experience.
• Excellent verbal and written communication skills.
• Ability to work under stress and in a fast-paced environment, including during crisis situations.
• Ability to provide virtual and in-person services, including at the Global Refuge office in Baltimore, Maryland.
• Ability to work independently and maintain a high level of confidentiality.
• Strong interpersonal skills and ability to establish effective relationships with local case management staff, headquarters staff, supervisors, and external stakeholders.
• Ability to communicate regularly with individuals whose primary language is not English.
• Proficiency in Microsoft Office applications and knowledge of database management and other computer applications.
• Commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
• Experience with and commitment to working in a diverse workforce.
• Ability and willingness to travel 20% of the time.
• Pass a criminal history screen, including state and local child protection agency registry checks.
• Valid driver's license and clean driving record.
• Pass an FBI background check and a CA/N check for each state in which the applicant has resided during the last five years.

Nice To Haves

• Master's degree in Social Services or a related field from an accredited college.
• Experience providing services to vulnerable individuals, including refugees and immigrants and people affected by exploitation, abuse, or other trauma.
• At least two years of experience in child welfare or case management (strongly preferred).
• Fluency in Spanish, Dari/Pashto, or a current client language.

Responsibilities

• Ensure assigned clients receive referrals to medical, recreational, educational, and other supportive services in accordance with PC program timelines and documentation expectations.
• Develop and complete assessments, service and treatment plans, progress notes, incident reports, and other necessary documentation in a timely manner.
• Build trusting and safe relationships with clients and encourage their personal growth.
• Participate in weekly staff meetings with the clinical team and stakeholders.
• Attend, facilitate, and assist with ongoing education and support services for adult caregivers.
• Meet weekly with the supervisor to consult on cases, review case plans and direction, and evaluate client participation and progress.
• Maintain effective communication with community agencies and individuals involved in service provision.
• Attend and prepare for required court hearings, if applicable.
• Identify potential community resources and refer Case Managers and PC clients for support as needed.
• Follow federal, state, program, and agency regulations.

Benefits

• Medical, dental, and vision coverage effective on the first day of employment.
• 20 days of vacation per year.
• 12 days of sick leave.
• 12 paid holidays.
• 12 weeks of fully paid parental leave.
• Up to 12 weeks of fully paid FMLA leave.
• Company 403(b) contribution of 3% and an additional 7% match that vests immediately.
• Tuition reimbursement.
• Professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level