VIRTUAL HEALTH BUSINESS ANALYST

Moffitt Cancer Center•Park, KS

37d

About The Position

The Virtual Health Business Analyst (VHBA) collaborates with Moffitt team members to apply virtual health technologies to care delivery and analyze high-level business requirements. The role creates functional specifications and report documentation that define application behavior based on customer needs, and guides the definition of system and process requirements to support exceptional patient, provider, and staff experiences. The analyst also contributes to end-user support and technical education to optimize adoption of virtual health technologies. The VHBA collects and analyzes information to establish the scope and objectives of technology solutions. They develop user stories, translate them into functional and technical requirements and acceptance criteria, define technical and training documentation needs, and help ensure products meet user requirements. The analyst translates requirements into test plans and works with business owners throughout the software development life cycle. The position also designs and develops Virtual Health solutions, which may include reports and dashboards using available tools. It responds to data requests, performs data quality and accuracy checks, monitors service quality and compliance, follows up on vendor practices and corrective action plans, and tracks clinician, patient, and family account usage for virtual health services.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Design, Health Care, or a related field; five years of directly related work experience may substitute for a specialized bachelor’s degree.
At least five years of experience in Information Technology analyzing and documenting business, stakeholder, functional, and non-functional technical requirements for strategic and/or operational initiatives and projects.
An associate degree plus two additional years of IT systems support, along with the five years of systems support and analysis experience, may be considered in lieu of a bachelor’s degree (seven years total systems support and analysis).
A high school diploma or GED plus four additional years of IT systems support, along with the five years of systems support and analysis experience, may be considered in lieu of a bachelor’s degree (nine years total systems support and analysis).
At least three years of experience in an IT or business project role involving analysis, development, and testing.
Proficiency in requirements-gathering methodologies and the SDLC.
At least two years of experience facilitating sessions using techniques to define scope and requirements for medium-to-large projects that may span two or more business and technical domains.

Nice To Haves

Experience supporting consumer-facing products.
Demonstrated knowledge of program support, information architecture, and ongoing product optimization.

Responsibilities

Partner with internal and external users and IT teams to understand the problem, current and desired future states, objectives, business needs, and affected user groups.
Develop business, user, and software requirements, including functional and non-functional requirements.
Establish traceability of business and functional requirements in support of the business vision.
Use elicitation techniques such as interviews, facilitated workshops, focus groups, observation, documentation study, surveys, and exploratory prototypes.
Communicate between business users and technical teams, including developers and testing personnel.
Review feature ideas from internal and external sources and escalate them internally for future development.
Adhere to the software development life cycle (SDLC) and work with management to improve organizational maturity.
Design and develop Virtual Health solutions, potentially including reports and dashboards using available tools.
Respond to ad hoc data requests by performing data extracts and queries, creating reports, fixing identified data issues, and answering technical questions.
Perform data accuracy audits, data quality assurance, and quality review procedures.
Monitor service quality and compliance to support excellent service to patients and clinicians.
Investigate and follow up with functional areas to monitor vendor practices for compliance, quality, and value.
Monitor corrective action plans to ensure they are resolved timely and effectively, and report on them.
Track clinician, patient, and family account usage for virtual health services in line with Moffitt-branded experiences.