Associate Director, Virtual Health
About The Position
The Associate Director of Virtual Health provides leadership in developing, implementing, managing, and overseeing virtual care services across the organization. The role supports operational excellence, clinical quality, patient and provider experience, and the expansion of innovative virtual care models. It requires a background in healthcare operations, project management, and digital healthcare delivery. The position develops strategic plans to increase virtual care adoption and growth, supports department budgets and projections, and helps create scalable care models aligned with organizational goals and patient needs. It advises clinical and operational teams and monitors federal and state regulations affecting virtual care. The role oversees virtual health program operations, workflows, staffing and scheduling support, project plans for service rollouts, vendor and technology relationships, and initiatives to expand access. It is accountable for revenue cycle management, credentialing and enrollment processes, and related performance metrics. It also works with cross-functional stakeholders to resolve operational issues and gain organizational support. The Associate Director develops engagement strategies, monitors service performance, and partners with clinical leaders to establish evidence-based protocols, quality assurance, audits, and continuous improvement. The role leads clinical onboarding and collaborates on training for existing operations and new virtual health service lines. Travel is 10%.
Requirements
- At least 5 years of experience in healthcare operations or digital health, including at least 2 years in a leadership or management role.
- Strong understanding of telehealth regulations, workflows, and technology platforms.
- Familiarity with virtual care reimbursement models and limitations.
- Experience in process improvement, project management, and data-driven decision-making.
- Excellent written communication, presentation, relationship-building, and problem-solving skills.
- Ability to work collaboratively across clinical, technical, and operational teams.
Nice To Haves
- Bachelor’s degree in healthcare administration, public health, nursing, or a related field preferred; a master’s degree and clinical experience strongly preferred.
- Experience establishing a telehealth service line strongly preferred.
- Experience with athenahealth EMR preferred.
Responsibilities
- Develop and execute strategic plans to drive virtual care adoption and growth.
- Support development and management of department budgets and projections.
- Support scalable virtual care models aligned with organizational goals and patient needs.
- Advise clinical and operational teams on virtual care adoption.
- Monitor federal and state regulations and policies affecting virtual care, clinical services, and licensure.
- Oversee virtual health program operations to support efficient workflows and high-quality care.
- Support scheduling, staffing, and provider engagement efforts to meet service demands.
- Oversee project plans, timelines, and communication strategies for new virtual health rollouts.
- Help manage vendors, technology platforms, and partnerships supporting virtual care.
- Lead and support initiatives to expand access through innovative virtual programs.
- Collaborate with clinical leadership to improve virtual workflows, training, and best practices.
- Manage revenue cycle, credentialing, enrollment processes, and related KPI metrics.
- Work with cross-functional departments and stakeholders to identify and resolve operational bottlenecks and secure organizational buy-in.
- Develop strategies to improve patient and provider engagement and adoption, including marketing campaigns, practice meetings, conferences, and retreats.
- Develop, monitor, and analyze performance metrics such as access, utilization, and patient satisfaction, and identify improvement opportunities.
- Collaborate with cross-functional teams to promote virtual care services.
- Partner with clinical leadership to develop, implement, and maintain evidence-based virtual care protocols, guidelines, and standard operating procedures.
- Direct the virtual care quality assurance program, including evaluation metrics, audit workflows, and continuous improvement initiatives.
- Lead clinical onboarding for incoming providers and staff, including credentialing, orientation, and transition into virtual practice.
- Collaborate with clinical leadership to design and execute training curricula for current operations and new virtual health service lines.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Pet insurance
- 401(k)
- Paid time off
- Wellness programs
- Annual bonus targeted at 15%
- Expense reimbursement for eligible employees who regularly work from home offices
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What This Job Offers
Job Type
Full-time
Career Level
Director
