Project Director, Virtual Services

International Rescue Committee • New York, NY

6d • Remote

About The Position

The Project Director of Virtual Services provides strategic leadership and operational oversight for a national portfolio of virtual resettlement programs that expand access to essential services for refugees and other newcomers across the United States, particularly people living outside traditional service areas. The portfolio includes legacy resettlement programs, state-run programs, and ALMA, an AI-powered virtual assistant that helps newcomers navigate resources and services. The Director also contributes to the Resettlement, Asylum and Integration Department’s virtual and information services strategy.

The role oversees virtual program strategy, implementation, performance, and budgets; ensures compliance with award requirements through programmatic monitoring and direct assistance operations; and oversees case management and data systems used for reporting and demonstrating impact. The Director leads a geographically dispersed team and develops partnerships with government agencies, nonprofit organizations, and other stakeholders. A central focus is developing and scaling innovative, technology-enabled service delivery models that improve operational efficiency and promote client self-sufficiency. This position reports to the Senior Director of Resettlement.

The role is fully remote and open to candidates located in the United States who have the right to work there. The listed pay rate is $85,000–$105,000 per year; actual offers depend on work location, experience, and skills. IRC offers a competitive benefits package, including paid leave, insurance, retirement savings, and employee support services.

Requirements

• At least 5–7 years of progressively responsible work experience in refugee resettlement, with experience and deep familiarity with initial resettlement programming.
• 3–4 years of program management experience.
• Significant staff management, program development, monitoring, and evaluation experience.
• Demonstrated ability to promote an organizational culture reflecting IRC’s values of service, accountability, integrity, and equality.
• Ability to lead through collaboration among people from different cultures and with varied skills and perspectives.
• Financial management skills, including effective management of contract-based budgets.
• Proven people management skills and the ability to deliver results and translate plans into action.
• Strong organizational skills, including prioritization and effective time management in a fast-paced team environment.
• Strong written and verbal communication skills.
• Strong digital literacy, including proficiency with MS Office and database systems.
• Familiarity with generative AI in client settings.
• Fluency in written and spoken English.
• Must be located in the United States and have the right to work there.

Nice To Haves

• Experience scaling a program response.
• A master’s degree in nonprofit management, social work, sociology, migration studies, law, or international development, or equivalent.

Responsibilities

• Lead the design, implementation, and scaling of national virtual programs that expand access to essential services for refugees and other newcomers, using client-centered delivery models to reach underserved populations.
• Provide strategic leadership and oversight of interagency virtual services working groups, fostering collaboration and alignment across resettlement agencies.
• Build and cultivate an inclusive, impactful team, and support managers in leading teams in accordance with IRC’s People Manager Standards.
• Design and enable effective monitoring, evaluation, and reporting on program services, using data to inform program adaptation and demonstrate impact.
• Coordinate with headquarters Finance staff on financial planning, expenditure monitoring, caseload forecasting, resource allocation, and compliance with donor and organizational requirements.
• Lead ALMA product strategy, development, and deployment in collaboration with the Airbel Impact Lab and IRC technical development teams; oversee roadmaps, iterative development, testing, feature rollouts, and international adaptations, including expansion to Poland.
• Lead IRC’s Service Excellence Advisory Committee and create opportunities for refugees and other newcomers to inform program design, implementation, and continuous improvement.
• Integrate client feedback and lived experience into service delivery, technology development, and strategic decision-making.
• Provide technical expertise and strategic input into grant proposals, funding opportunities, and program designs that strengthen virtual service delivery.
• Identify and apply for opportunities to advance virtual services.
• Cultivate and maintain partnerships with government agencies, national resettlement organizations, and other stakeholders to advance virtual service delivery, strengthen interagency coordination, and identify opportunities for program expansion.
• Perform other related duties as assigned.

Benefits

• 10 paid sick leave days.
• 10 U.S. holidays.
• 20–25 paid time off days, depending on role and tenure.
• Medical insurance starting at $163 per month.
• Dental insurance starting at $6.50 per month.
• Vision insurance starting at $5 per month.
• Flexible spending accounts for healthcare, dependent care, and commuter expenses.
• 403(b) retirement savings plan with employer match and immediate vesting.
• Non-elective employer retirement contribution based on age and years of service, with three-year vesting.
• Disability insurance.
• Life insurance.
• Employee Assistance Program offering confidential counseling and support services for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Director