Project Director, Virtual Services
About The Position
The Project Director of Virtual Services at the International Rescue Committee (IRC) provides strategic leadership and operational oversight of a national portfolio of virtual resettlement programs that expand access to essential services for refugees and other newcomers across the United States, particularly those outside traditional service areas. The portfolio includes legacy resettlement programs, state-run programs, and ALMA, an AI-powered virtual assistant that helps newcomers navigate essential resources and services. The Director also contributes to the Resettlement, Asylum and Integration Department’s virtual and information services strategy. The role oversees virtual program strategy, implementation, performance, and budget management. It ensures compliance with award requirements through programmatic monitoring and direct assistance operations, and oversees the case management and data systems that support reporting and evidence of impact. The Director leads a geographically dispersed team and cultivates partnerships with government agencies, nonprofit organizations, and other stakeholders. A central focus is developing and scaling technology-enabled service delivery models that strengthen operational efficiency and promote client self-sufficiency. This position reports to the Senior Director of Resettlement.
Requirements
- Minimum 5–7 years of progressively responsible work experience with refugee resettlement.
- Experience and deep familiarity with initial resettlement programming.
- 3–4 years of program management experience.
- Significant staff management, program development, monitoring, and evaluation experience.
- Ability to promote an organizational culture reflecting IRC’s core values of service, accountability, integrity, and equality, and to lead collaboratively across cultures, skills, and perspectives.
- Financial management skills, including effective management of contract-based budgets.
- Proven people management skills and demonstrated ability to deliver results and translate words into action.
- Superior organizational skills, including ability to set priorities and manage time in a fast-paced team environment.
- Strong written and verbal communication skills.
- Strong digital literacy, including MS Office suite and database systems.
- Familiarity with generative AI in client settings.
- Fluency in written and spoken English.
Nice To Haves
- Experience scaling program response.
- Master’s degree in non-profit management, social work, sociology, migration studies, law, or international development, or equivalent.
Responsibilities
- Lead the design, implementation, and scaling of a national portfolio of virtual programs that expand access to essential services for refugees and other newcomers across the United States.
- Provide strategic leadership and oversight of interagency virtual services working groups, promoting collaboration and alignment across resettlement agencies.
- Build and cultivate an inclusive, impactful team; support managers in leading teams according to IRC’s People Manager Standards and fostering a safe, supportive environment for clients and staff.
- Design and enable monitoring, evaluation, and reporting on program services, using data to inform program adaptation and demonstrate virtual services impact.
- Coordinate with HQ Finance staff on donor and organizational compliance, financial planning, expenditure monitoring, caseload forecasting, and resource allocation.
- Lead the strategy, development, and deployment of ALMA in collaboration with the Airbel Impact Lab and IRC technical development teams; oversee product roadmaps, iterative development, testing, new feature rollouts, and international adaptations, including expansion to Poland.
- Lead IRC’s Service Excellence Advisory Committee and create structured opportunities for refugees and other newcomers to inform program design, implementation, and continuous improvement.
- Integrate client feedback and lived experiences into service delivery, technology development, and strategic decision-making.
- Provide technical expertise and strategic input into grant proposals, funding opportunities, and program designs that expand and strengthen virtual service delivery across IRC’s resettlement network.
- Identify and apply for opportunities to advance virtual services.
- Cultivate and maintain partnerships with government agencies, national resettlement organizations, and other stakeholders to advance virtual service delivery, strengthen interagency coordination, and identify opportunities for program expansion.
- Perform other related duties as assigned.
Benefits
- 10 paid sick leave days.
- 10 U.S. holidays.
- 20–25 paid time off days, based on role and tenure.
- Medical insurance starting at $163/month.
- Dental insurance starting at $6.50/month.
- Vision insurance starting at $5/month.
- Flexible spending accounts for healthcare, dependent care, and commuter expenses.
- 403(b) retirement savings plan with employer match and immediate vesting.
- Non-elective employer retirement contribution based on age and years of service, with three-year vesting.
- Disability insurance.
- Life insurance.
- Employee Assistance Program offering confidential counseling and support services for employees and their families.
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What This Job Offers
Job Type
Full-time
Career Level
Director
