Director of Project Services

ISG Technology•Overland Park, KS

About The Position

The Director of Project Services leads ISG Technology’s project-based delivery teams, including Project Managers and Project Engineers, to ensure consistent, profitable, and high-quality client project execution. The role oversees the project portfolio, resource planning, delivery governance, team development, and cross-functional coordination from sales handoff through project closure. It establishes delivery standards, removes barriers, strengthens accountability, and ensures projects meet profitability, quality, and client-experience expectations. The Director is responsible for team performance and adherence to company quality standards, developing benchmarks for professional-services management deliverables, and advancing long-term maturity goals for Project Services and supporting services divisions. The position provides direct leadership and mentorship to project personnel, monitors financial and operational metrics, develops policies and initiatives, and plans staffing, succession, skills development, and cross-training. It maintains portfolio visibility, forecasts demand, balances workloads and resource assignments, manages day-to-day project operations, and develops operational KPIs. The role also oversees project personnel planning, tracking, documentation, and training; identifies risks and mitigation procedures; and evaluates market trends and emerging technologies to improve profitability, utilization, and customer satisfaction. The Director works with internal and external stakeholders to translate services strategy into delivery priorities and measurable operating goals. The role coordinates with cross-functional teams—including Contracts, Finance, Services Directors and Managers, MSP Engineers, Security Operations, Sales Operations, and Account Executives and Managers—to address dependencies, delivery constraints, and escalations. It provides delivery oversight for complex infrastructure, cloud, security, and managed-services implementation projects, supports presales and service operations, and maintains sufficient engineering knowledge to assess staff capabilities and service quality.

Requirements

Bachelor’s degree in Business, a technical field, or equivalent experience.
Typically 8–15 years of experience in IT/technical operations, progressive project or professional-services delivery, or similar IT-professional experience.
At least 4 years of management experience overseeing IT or technical personnel.
Strong people leadership, coaching, performance-management, and workforce-planning capabilities.
Excellent executive, client, and cross-functional communication, facilitation, and conflict-resolution skills.
Proficiency with project-management, professional-services automation, resource-planning, reporting, and collaboration tools.
Valid driver’s license and driving record that meets the criteria of ISG’s insurance carrier for coverage.
Ability to work in the stated environmental and working conditions and meet the position’s requirements with or without reasonable accommodation.

Nice To Haves

Experience working in an MSP or a similar field such as BPO.

Responsibilities

Provide direct leadership and coordination for Project Team personnel, collaborating with Account Management and Solutioning Teams.
Mentor and support project team members in project delivery and professional growth, including helping create a documented juniorization training path.
Monitor financial and operational metrics to measure organizational performance.
Develop and implement policies, objectives, and initiatives for Project operations and supporting services teams.
Build a high-accountability culture focused on ownership, teamwork, technical quality, client communication, and follow-through.
Plan succession, skills development, cross-training, and staffing to meet current and future project demand.
Ensure service operations adhere to company standards, business objectives, and appropriate staffing requirements.
Translate the company’s services strategy into project delivery priorities, standards, and measurable operating goals with stakeholders.
Maintain portfolio visibility, forecast demand, and align assignments, utilization, workload, and resources across Project Managers and Project Engineers.
Manage day-to-day execution of Project operations and develop and evaluate operational and staffing KPIs.
Oversee planning, tracking, documentation, and training for Project personnel.
Identify emerging technologies and training opportunities for junior personnel in other services departments.
Identify project and technical-process risks and develop mitigation procedures where possible.
Conduct market and emerging-technology analysis to identify ways to improve profitability, utilization, and customer satisfaction.
Support presales solutioning, projects, and service desk operations with Internal Services teams to support long-term growth and profitability.
Lead and organize cross-functional teams and facilitate resolution of dependencies, delivery constraints, and escalations.
Provide delivery oversight for complex infrastructure, cloud, security, and managed-services implementation projects.
Maintain engineering skills sufficient to evaluate subordinate personnel’s technical capabilities and manage technical and service quality.
Support continuous improvement to keep staff and the company aligned with changing market conditions and IT skill requirements.
Complete other assigned job duties.