Associate Director, Virtual Health

Privia Health•Remote, USA

1d•$115,000 - $125,000

About The Position

The Associate Director of Virtual Health provides leadership in developing, implementing, managing, and overseeing virtual care services across the organization. The role supports operational excellence, clinical quality, patient and provider experience, and the expansion of innovative virtual care models. It combines healthcare operations, project management, digital healthcare delivery, and cross-functional collaboration. The position develops virtual care strategies and scalable service models, supports budgets and projections, and advises clinical and operational teams on adoption. It oversees virtual program operations, project plans, staffing and scheduling support, vendor relationships, technology platforms, partnerships, and initiatives that expand access. The role is also accountable for revenue cycle management, credentialing and enrollment processes, and related performance metrics. The Associate Director develops patient and provider engagement strategies, monitors performance data, and works with cross-functional teams to promote virtual services. In partnership with clinical leadership, the role maintains evidence-based protocols and quality assurance, leads provider and staff onboarding, and designs training for current operations and new service lines. The role also keeps the organization informed about federal and state regulations affecting virtual care.

Requirements

At least 5 years of experience in healthcare operations or digital health.
At least 2 years of experience in a leadership or management role.
Strong understanding of telehealth regulations, workflows, and technology platforms.
Familiarity with virtual care reimbursement models and limitations.
Experience in process improvement, project management, and data-driven decision-making.
Excellent written communication, presentation, relationship-building, and problem-solving skills.
Ability to work collaboratively across clinical, technical, and operational teams.

Nice To Haves

Bachelor’s degree in healthcare administration, public health, nursing, or a related field preferred.
Master’s degree and clinical experience strongly preferred.
Experience establishing a telehealth service line strongly preferred.
Experience with athenahealth EMR preferred.

Responsibilities

Develop and execute strategic plans to increase virtual care adoption and growth.
Support the development and management of department budgets and projections.
Support development of scalable virtual care models aligned with organizational goals and patient needs.
Advise clinical and operational teams and keep the organization informed about relevant federal and state virtual care regulations and policies, including changes affecting clinical services and licensure.
Oversee virtual health program operations to support efficient workflows and high-quality care.
Support scheduling, staffing, and provider engagement to meet service demands.
Oversee project plans, timelines, and communication strategies for new virtual health rollouts.
Help manage vendors, technology platforms, and partnerships that support virtual care.
Lead and support initiatives to expand access to care through virtual programs.
Collaborate with clinical leadership to improve virtual workflows, training, and best practices.
Oversee revenue cycle management and credentialing and enrollment processes, including associated KPI metrics.
Work with cross-functional departments and stakeholders to identify operational bottlenecks, resolve issues, and secure organizational buy-in.
Develop strategies to increase patient and provider engagement and adoption, including marketing campaigns, practice meetings, and participation in in-person conferences and retreats.
Develop, monitor, and analyze performance metrics such as access, utilization, and patient satisfaction, and identify improvement opportunities.
Collaborate with cross-functional teams to promote virtual care services.
Partner with Virtual Health and cross-functional clinical leadership to develop, implement, and maintain evidence-based protocols, clinical guidelines, and standard operating procedures.
Direct the virtual care quality assurance program, including evaluation metrics, audit workflows, and continuous improvement initiatives.
Lead clinical onboarding for incoming providers and staff, including credentialing, orientation, and transition into virtual practice.
Collaborate with clinical leadership to design and deliver training curricula for existing operations and new virtual health service lines.
Perform other duties as assigned.