In-Person Virtual Experience Consultant - Rio Rancho, NM

Del Norte Credit Union•Rio Rancho, NM

8d•$22 - $28•Onsite

About The Position

The Virtual Experience Consultant delivers personalized service to members through phone and digital channels. The role guides members through deposit and lending solutions using consumer lending knowledge and credit analysis, interviews applicants, evaluates financial information, and ensures a seamless, confidential, and compliant experience. This position requires in-person work at the Rio Rancho Branch in Rio Rancho, New Mexico; remote and hybrid arrangements are not available. The consultant assists members with accounts, consumer loans, credit cards, product and service questions, and problem resolution. The role also supports staff training and coaching, promotes member education, and contributes to the branch and organization as part of a team. Compensation is listed as $19.80–$24.76 per hour for Level I and $22.08–$27.60 per hour for Level II. The position is eligible for a $1.00-per-hour differential, which is removed from the hourly rate if the employee leaves the role.

Requirements

One to three years of similar or related experience, including consumer lending.
High school education or GED.
Handle sensitive information confidentially and professionally.
Maintain a professional appearance and demeanor.
Provide knowledgeable service to internal and external members in accordance with the organization’s core values.
Conduct interactions fairly, ethically, and confidently.
Have good communication and PC skills.
Be a critical thinker and effective problem solver.
Demonstrate collaborative service skills and a willingness to exceed service expectations.
Demonstrate proficiency with a 10-key calculator, Windows, and other MS Office products and applications.

Nice To Haves

Spanish-speaking ability is associated with an incentive.

Responsibilities

Assist members using a consultative approach to identify products and services that meet their individual needs, including opening and closing accounts, consumer loans, credit cards, product questions, and problem resolution.
Demonstrate working knowledge of applicable core systems, including loan and deposit platforms.
Assist members with deposit and consumer lending needs through online and telephone channels, applying prudent credit analysis and knowledge of consumer lending practices and procedures.
Interview loan applicants to gather personal and financial information for credit decisions based on predetermined standards, while maintaining confidentiality.
Resolve problems within the consultant’s authority and refer other problems to the next-level supervisor with a recommendation.
Collect required member documents to ensure loans are processed according to credit union policies, procedures, and guidelines.
Participate in staff training and coaching, including training sessions and workshops.
Promote a needs-based member education culture by example and by mentoring department consultants to identify opportunities to promote credit union products and services and meet or exceed member education goals.
Work effectively in a team environment and contribute to branch and organizational success.
Comply with regulations and security procedures and complete mandatory annual compliance courses.
Perform other related duties as assigned.

Benefits

Medical, dental, and vision insurance, available the first of the month following the date of hire.
Traditional or Roth 401(k).
Paid time off.
Eleven paid holidays per year.
Employer-paid Employee Assistance Program (EAP).
Employer-paid short-term and long-term disability.
Wellness Reimbursement Plan.
Educational Reimbursement Program.
Development Programs.
Spanish Speaking Incentive.