Client Service Advisor - Rio Rancho, NM

Advisor Talent Solutions•Rio Rancho, NM

1d•Onsite

About The Position

EA Buck Financial Services is seeking a detail-oriented Client Service Advisor for its Rio Rancho, New Mexico office. The position combines private wealth management for a personal client base, new-business application processing for that base and up to four financial advisers, and client coordination for assigned clients and advisers. The role uses EPIC planning and related products, planning tools, and software, while maintaining a focus on annual sales goals and providing a strong client experience. As a Private Wealth Manager, the advisor maintains required licenses and E&O insurance, follows applicable carrier, RIA, broker/dealer, and regulatory requirements, and acts as a fiduciary for fee-based clients. The advisor prepares for and conducts client meetings, documents communications in Salesforce, responds promptly to clients and colleagues, learns the firm’s planning methods, products, and tax-projection tools, and establishes and works toward sales goals. As a New Business Processor, the advisor reviews, prepares, tracks, and submits life, annuity, and securities applications and servicing requests; maintains client documents and tracking records; follows up on outstanding requirements and funds; and processes urgent servicing requests. Applications accompanied by checks must be processed within 24 hours, with checks placed in the safe. As a Client Coordinator, the advisor maintains client and business information in the CRM, prepares meeting recaps, coordinates with advisers, contacts clients and members to schedule appointments, records conversation notes in Salesforce, and provides backup to administrative staff. The position is in-office Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is $65,000–$80,000 or more, plus uncapped monthly commission.

Requirements

Bachelor’s degree preferred.
Previous client interaction in an office environment.
At least 5 years of financial industry experience preferred.
Strong analytical ability.
Self-motivated and self-directed.
Strong interpersonal and communication skills.
Highly organized.
Advanced computer skills.

Nice To Haves

Certified Financial Planner (CFP) designation preferred.
Life and Health licenses paired with either a Series 65 license or a Series 7 and Series 66 combination preferred.

Responsibilities

Manage a personal client base as a private wealth manager and provide EPIC planning using the firm’s models and approved fixed indexed annuity and life products.
Maintain required licenses in good standing, active E&O insurance, and compliance with applicable carrier, RIA, broker/dealer, and regulatory rules.
Act as a fiduciary for fee-based clients.
Attend scheduled management meetings, maintain agreed appointment availability, attend market workshops, and participate regularly in co-adviser client meetings.
Learn and stay current with EPIC planning practices, core products and investments, and relevant planning tools.
Respond to client emails, calls, and internal communications promptly, aiming for a response within two hours or by end of day.
Use Nitrogen, Retirement Analyzer, Salesforce, the EAB tax projection, and other software as needed for client planning and meetings.
Prepare thoroughly for client meetings and provide an EPIC planning experience.
Document client communications in Salesforce on the same day, including detailed meeting notes, calls, and emails.
Set annual, quarterly, and monthly sales goals and work toward reaching them.
Read or listen to at least four financial, educational, or motivational books annually.
Check and collect requests from the in-tray and new-business tray.
Review life, annuity, and securities applications and servicing requests and supporting documentation for completeness.
Enter and update new-business information in the internal tracking system and Salesforce.
Prepare applications and process new business for assigned advisers; assist advisers with application preparation and processing.
Scan and upload documents into client files in Citrix.
Submit complete documents to the broker/dealer and vendors for review and approval, and ensure outstanding requirements are satisfied.
Confirm receipt of source of funds.
Process urgent client servicing requests, including withdrawals, rebalancing or reallocation instructions, and account closures.
Process applications accompanied by checks within 24 hours and place checks in the safe.
Participate in daily check-in, HIVE, and WIG meetings.
Enter and update client and business information in the CRM.
Prepare client review summaries based on the adviser’s planning level and transfer them to the adviser two weeks before scheduled appointments.
Check in with advisers daily.
Call unbooked clients, members, and DISCOs to meet the stated appointment-booking targets of 80%, 75%, and 70%, respectively.
Assist advisers with account servicing forms.
Record notes from every Registered Representative and client conversation in Salesforce.
Provide backup for other administrative staff during lunch, vacation, sick days, and transition periods.