Virtual Diagnostic Specialist - West
About The Position
The Virtual Diagnostic Specialist (VDS) is a diagnostic leader who educates appropriate healthcare providers on genetic testing initiatives and programs through remote virtual and phone platforms. The role develops deep diagnostic expertise aligned with the global diagnostic strategy for the assigned U.S. region. The specialist educates healthcare providers about genetic testing and sponsored testing programs, identifies educational needs in the inherited retinal disease (IRD) healthcare community, and explains the availability of genetic laboratories that provide high-quality gene analysis, appropriate IRD panels, and accurate interpretation of results. The role collaborates compliantly with client cross-functional teams and contributes to development and implementation of U.S. diagnostic strategy. The VDS identifies genetic testing key opinion leaders with educational needs, attends conferences to learn about diagnostic programs and testing, and participates in compliant advocacy, outreach, and engagement with local organizations. The specialist provides education and insights to inform strategy; supports healthcare providers and internal partner labs in using sponsored testing; explains lab resources for questions and follow-up; and provides expertise on IRD gene panels and test requisition best practices. The role also requires commitment to diversity, equity, and inclusion through continuous development, inclusive behavior, and proactive bias management.
Requirements
- Bachelor’s degree required.
- At least 3–4 years of pharma or biotech experience in commercial, clinical/medical, or diagnostics.
- Excellent virtual presentation, communication, and influencing skills.
- Ability to engage healthcare stakeholders effectively through digital and remote platforms.
- Proficiency with CRM platforms, virtual meeting technologies, and digital engagement tools.
- Demonstrated success working in high-performing, diverse teams.
- Experience collaborating with KOLs, laboratories, and internal and external stakeholders.
- Diagnostic and scientific acumen.
- Strategic thinking and operational capability.
Nice To Haves
- Healthcare degree strongly preferred, such as an MS, RN, PA, PharmD, or PhD.
- Experience in virtual customer engagement, inside sales, clinical support, diagnostics, or medical education.
- Prior experience in rare or ultra-rare diseases with a strong patient focus.
- Knowledge of ophthalmology.
Responsibilities
- Educate healthcare providers on genetic testing to support client-sponsored testing awareness initiatives.
- Identify educational needs among the inherited retinal disease healthcare community.
- Explain the availability of genetic laboratories that perform high-quality gene analysis using appropriate IRD panels and provide accurate result interpretation.
- Compliantly collaborate with cross-functional teams within the client organization.
- Contribute to ongoing development and implementation of the U.S. diagnostic strategy.
- Identify genetic testing key opinion leaders with educational needs and raise awareness of those needs.
- Attend conferences to learn about diagnostic programs and testing.
- Participate, where compliant, in advocacy, outreach, and engagement with local organizations.
- Deliver high-quality education and insights to inform strategy.
- Educate healthcare providers and associated internal partner labs to support seamless use of sponsored testing.
- Educate healthcare providers about resources for questions and follow-up from testing labs.
- Provide expertise on IRD gene panels and best practices for test requisition forms.
- Demonstrate commitment to diversity, equity, and inclusion through continuous development, inclusive behaviors, and proactive management of bias.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
