Locomotive Diagnostic Specialist

Wabtec•Erie, PA

1d•Onsite

About The Position

The Locomotive Diagnostic Specialist works as part of Wabtec’s 24x7/365 Global Performance Optimization Center (GPOC), a fast-paced team of technical professionals and locomotive mechanical-operation experts. The role remotely monitors locomotive fleets and helps customers and field services employees troubleshoot complex mechanical and associated-system issues. Specialists use remote-monitoring technology, advanced analytics, data, and software tools to support locomotive performance and reliability. Positions span multiple career levels, with placement based on education, experience, and knowledge; team members are routinely evaluated for advancement and may participate in special projects as their expertise grows. The role is based in Erie, Pennsylvania, or Fort Worth, Texas, and may require travel of approximately 10–15%.

Requirements

Undergraduate degree, preferably in a technical discipline, or a high school diploma/GED plus at least 4 years of relevant professional work experience in a related field.
Previous experience designing, repairing, troubleshooting, operating, and/or maintaining diesel engines, locomotives, or related mechanical and/or electrical systems.
Exceptionally high degree of mechanical and/or electrical aptitude.
Willingness and ability to travel as needed (approximately 10–15%).
Strong verbal and written communication skills, including the ability to communicate clearly and calmly by telephone in high-stress situations.
Demonstrated interpersonal, influencing, and leadership skills or experience in dynamic, fast-paced environments.
Proficiency in computer use and ability to manage multiple applications simultaneously.
Willingness and ability to work various shifts and rest days in a 7x24 team environment to meet customer demand.
Proven analytical and organizational ability.
Ability to maintain reliable and predictable attendance.
Dependability, a positive attitude, and ability to work well with a team toward a common goal.
Ability to work overnight and weekend shifts as needed; team members regularly rotate between day and night shifts.
For inspections when necessary: ability to walk up and down stairs, work in a non-climate-controlled environment, climb on and off locomotives, and wear required personal protective equipment throughout the day.

Nice To Haves

Previous experience troubleshooting GE/Wabtec locomotives, including Dash-8/9, AC4400, EVO, or PowerHaul domestic and international variants.
Working knowledge of Wabtec DIGITAL products and systems and other related Wabtec locomotive products.
Level I Certification in Wabtec’s Advanced Locomotive Training Program, or ability to obtain it within 18 months of hire; Level II is highly preferred for internal candidates.
Firsthand knowledge of railroad operations and maintenance practices.
Six Sigma, Lean, or other Quality Program certification experience.

Responsibilities

Collect and analyze data from GE/Wabtec locomotives around the world to troubleshoot mechanical and associated systems.
Acquire key parameter, fault, and incident data and use software tools to develop detailed troubleshooting recommendations.
Contact customers and field teams to confirm recommendations are executed and identify additional service opportunities.
Assist customers and field personnel with troubleshooting GE/Wabtec locomotives and associated systems by telephone and other communication methods.
Identify and drive opportunities to improve the productivity and performance of Remote Monitoring and Diagnostics (RM&D) and Field Service Operations.
Assist with reliability projects and identify product deficiencies, providing feedback and support to Engineering and Service teams.
Perform other duties as assigned.
Conduct physical locomotive final inspections when necessary.