Locomotive Diagnostic Specialist

Wabtec•Erie, PA

2d•$62,100 - $85,300

About The Position

The Locomotive Diagnostic Specialist is a technical expert in locomotive mechanical operation and troubleshooting, working as part of Wabtec’s Global Performance Optimization Center (GPOC) team. The team remotely monitors locomotive fleets and supports customers and field services employees with complex issues, using advanced analytics and diagnostic technology. GPOC roles span multiple career levels, with placement based on education, experience, and knowledge. Team members have a defined learning and career path, are evaluated for promotion, and may take part in special projects as their expertise develops. The position supports a 24x7/365 operation and involves collecting and analyzing data from locomotives around the world, developing troubleshooting recommendations, and working directly with customers and field teams to support their implementation. The role is listed for Erie, Pennsylvania, or Fort Worth, Texas, with travel of approximately 10–15% as needed. Salary is currently $62,100–$85,300; the actual offer may vary based on factors including skills, experience, education, business needs, and work location. Benefits information is available through Wabtec, and an annual bonus may be offered if eligible.

Requirements

Undergraduate degree, preferably in a technical discipline; alternatively, a high school diploma/GED and at least four years of relevant professional work experience in a related field.
Previous experience designing, repairing, troubleshooting, operating, and/or maintaining diesel engines, locomotives, or related mechanical and/or electrical systems.
High degree of mechanical and/or electrical aptitude.
Willingness and ability to travel as needed, approximately 10–15%.
Strong verbal and written communication skills, including the ability to communicate clearly and calmly by telephone in high-stress situations.
Demonstrated interpersonal, influencing, and leadership skills or experience in dynamic, fast-paced environments.
Proficiency in computer use and ability to manage multiple applications simultaneously.
Willingness and ability to work various shifts and rest days in a 7x24 team environment to meet customer demand.
Analytical and organizational ability.
Ability to maintain reliable and predictable attendance.
Dependability, a positive attitude, and ability to work effectively with a team toward a common goal.
Level I Certification in Wabtec’s Advanced Locomotive Training Program, or ability to obtain it within 18 months of hire.

Nice To Haves

Previous experience troubleshooting GE/Wabtec locomotives, including Dash-8/9, AC4400, EVO, or PowerHaul domestic and international iterations.
Working knowledge of Wabtec DIGITAL products and systems and other Wabtec-adjacent locomotive products.
Level II certification in Wabtec’s Advanced Locomotive Training Program, highly preferred for internal candidates.
Firsthand knowledge of railroad operations and maintenance practices.
Six Sigma, Lean, or other Quality Program certification experience.

Responsibilities

Collect and analyze data from GE/Wabtec locomotives worldwide to troubleshoot mechanical and associated systems.
Acquire key parameter, fault, and incident data and use software tools to develop detailed troubleshooting recommendations.
Contact customers and field teams to ensure recommendations are properly executed and identify additional service opportunities.
Assist customers and field personnel in troubleshooting GE/Wabtec locomotives and associated systems by telephone and other communication methods.
Identify and drive opportunities to improve productivity and performance of Remote Monitoring & Diagnostics (RM&D) and Field Service Operations.
Assist with reliability projects and identify product deficiencies, providing feedback and support to Engineering and Service Teams.
Perform other duties as assigned.