Virtual Diagnostic Specialist - West

EVERSANA•Denver, CO

4d•Remote

About The Position

The Virtual Diagnostic Specialist (VDS) is a diagnostic leader responsible for educating appropriate healthcare providers on genetic testing initiatives and programs through virtual and phone platforms. The role establishes deep diagnostic expertise aligned with the global diagnostic strategy for its assigned U.S. region. The specialist educates healthcare providers on genetic testing and sponsored testing programs, identifies educational needs in the inherited retinal disease (IRD) healthcare community, and provides information about genetic laboratories that offer high-quality gene analysis, appropriate IRD panels, and accurate interpretation of results. The role collaborates compliantly with cross-functional teams, contributes to U.S. diagnostic strategy, and educates healthcare providers, partner laboratories, and other stakeholders to support effective sponsored testing utilization. The position also identifies potential Genetic Testing Key Opinion Leaders with educational needs, attends conferences to learn about diagnostic programs and testing, and participates in compliant advocacy, outreach, and engagement with local organizations. The specialist delivers education and insights to inform strategy, provides expertise on IRD gene panels and test requisition best practices, and demonstrates commitment to diversity, equity, and inclusion.

Requirements

Bachelor’s degree required.
At least 3–4 years of experience in pharma or biotech in commercial, clinical/medical, or diagnostics.
Excellent virtual presentation, communication, and influencing skills.
Ability to engage healthcare stakeholders effectively through digital and remote platforms.
Proficiency with CRM platforms, virtual meeting technologies, and digital engagement tools.
Proven success working in high-performing, diverse teams.
Experience collaborating with KOLs, laboratories, and internal and external stakeholders.
Diagnostic and scientific acumen.
Strategic thinking and operational capability.

Nice To Haves

Healthcare degree strongly preferred, such as MS, RN, PA, PharmD, or PhD.
Experience in virtual customer engagement, inside sales, clinical support, diagnostics, or medical education.
Prior experience in rare or ultra-rare diseases with a strong patient focus.
Knowledge of ophthalmology.

Responsibilities

Educate healthcare providers on genetic testing and sponsored testing programs to raise awareness.
Identify educational needs among the inherited retinal disease healthcare community.
Explain the availability of genetic laboratories performing high-quality gene analysis with appropriate IRD panels and accurate result interpretation.
Partner compliantly with cross-functional teams within the client’s organization.
Contribute to development and implementation of the U.S. diagnostic strategy.
Identify Genetic Testing Key Opinion Leaders who have educational needs related to genetic testing and programs, and raise awareness with those providers.
Attend conferences to learn and understand diagnostic programs and testing.
Participate, where compliant, in advocacy, outreach, and engagement with local organizations.
Deliver high-quality education and insights to inform strategy.
Educate healthcare providers and associated internal partner laboratories to support seamless use of sponsored testing.
Educate healthcare providers about resources for questions and follow-up from testing laboratories.
Provide expertise on IRD gene panels and best practices for test requisition forms.
Demonstrate commitment to diversity, equity, and inclusion through continuous development, inclusive behaviors, and proactive bias management.
Perform other duties as assigned.