Virtual Diagnostic Specialist - East

EVERSANA•Atlanta, GA

About The Position

The Virtual Diagnostic Specialist (VDS) is a diagnostic leader who educates appropriate healthcare providers on genetic testing initiatives and programs through virtual and phone platforms. The role builds deep diagnostic expertise aligned with the global diagnostic strategy for an assigned U.S. region. The specialist supports sponsored testing programs by educating healthcare providers about genetic testing, identifying educational needs across the inherited retinal disease (IRD) healthcare community, and explaining the availability of qualified genetic labs, appropriate IRD panels, and accurate interpretation of results. The role collaborates compliantly with internal cross-functional teams and contributes to the development and implementation of U.S. diagnostic strategy. The VDS identifies healthcare providers and potential genetic testing key opinion leaders with educational needs, attends conferences to learn about diagnostic programs, and participates in compliant advocacy and outreach with local organizations. The specialist also educates healthcare providers and partner labs about sponsored testing utilization, lab resources and follow-up, IRD gene panels, and test requisition best practices. The position requires a commitment to diversity, equity, and inclusion.

Requirements

BA/BS degree required.
Minimum 3–4 years of pharmaceutical or biotechnology experience in commercial, clinical/medical, or diagnostics.
Excellent virtual presentation, communication, and influencing skills.
Ability to engage healthcare stakeholders effectively through digital and remote platforms.
Proficiency with CRM platforms, virtual meeting technologies, and digital engagement tools.
Demonstrated success working in high-performing, diverse teams.
Experience collaborating with KOLs, labs, and internal and external stakeholders.
Diagnostic and scientific acumen.
Strategic thinking and operational capability.

Nice To Haves

Healthcare degree, such as MS, RN, PA, PharmD, or PhD.
Experience in virtual customer engagement, inside sales, clinical support, diagnostics, or medical education.
Prior experience in rare or ultra-rare diseases with a strong patient focus.
Knowledge of ophthalmology.

Responsibilities

Educate healthcare providers about genetic testing to support awareness of sponsored testing programs.
Identify educational needs within the inherited retinal disease healthcare community.
Explain the availability of genetic labs that perform high-quality gene analysis, use appropriate IRD panels, and provide accurate interpretation of results.
Partner compliantly with cross-functional teams within the client organization.
Contribute to the ongoing development and implementation of U.S. diagnostic strategy.
Identify genetic testing key opinion leaders with educational needs and raise awareness of those needs.
Attend conferences to learn about diagnostic programs and testing.
Participate, where compliant, in advocacy, outreach, and engagement with local organizations.
Deliver high-quality education and provide insights to inform strategy.
Educate healthcare providers and associated internal partner labs to support seamless use of sponsored testing.
Explain resources available to healthcare providers for questions and follow-up from testing labs.
Provide expertise on IRD gene panels and best practices for test requisition forms.
Demonstrate commitment to diversity, equity, and inclusion through ongoing development, inclusive behaviors, and proactive bias management.
Perform other duties as assigned.