Virtual Clinical Educator
About The Position
Inizio Engage is partnering with a leading biopharmaceutical company focused on novel therapeutics for hepatology, particularly metabolic liver disease. The Virtual Clinical Educator serves as a consistent, trusted resource for patients and caregivers, providing virtual and telephonic education, emotional support, and care navigation throughout the MASH treatment journey. The role aims to enhance patient engagement, understanding, and overall experience. The position provides non-promotional product and disease-state education, medication-adherence support, and related customer services. The educator uses approved materials and program guidance, maintains high service and quality standards, completes administrative and training requirements, and collaborates with customers and colleagues across healthcare sectors. The stated start date is December 14; no year is specified.
Requirements
- Current U.S. healthcare professional license as a Registered Nurse (RN).
- Effective and professional communication skills.
- Excellent interpersonal skills, a pleasant telephone manner, and an articulate phone voice.
- Competency with call-center telephone technology.
- Demonstrable organizational skills.
- Self-starter with high personal motivation.
- Ability to manage multiple tasks.
Nice To Haves
- Bachelor’s degree/BSN is highly preferred.
- A minimum of three years’ experience working in Gastroenterology or Hepatology is preferred.
- Familiarity with liver disease progression, fibrosis staging, and cirrhosis risk is preferred.
Responsibilities
- Provide inbound and outbound non-promotional product and disease-state education to identified customers as directed by the client company.
- Conduct outbound medication-adherence support for patients and/or caregivers.
- Collect demographic data and disposition information for reimbursement services and literature fulfillment.
- Maintain excellent quality and customer service while adhering to program talking points or call guides.
- Use only approved materials provided by Inizio or the client, without changing, copying, or distributing them.
- Attend and complete required training courses and competency assessments to the required standard and within specified timeframes.
- Develop and strengthen relationships with key customers.
- Facilitate the development and provision of services across multiple healthcare sectors, as determined by the client or Inizio.
- Consider innovative approaches that could develop new partnership opportunities.
- Complete required administrative responsibilities in a timely manner, including daily computer updates, weekly activity reports, emails, and time reporting.
- Attend local and national meetings and/or conferences as required to stay current on plans, activities, and developments and to exchange knowledge and experience within the Patient Solutions team.
- Maintain company equipment and materials in accordance with company instructions.
- Comply with Inizio and applicable client policies and procedures.
- Perform other duties as requested.
Benefits
- Competitive pay.
- Medical, dental, and vision coverage.
- Accrued paid time off.
- 401(k) with company match.
- Disability and life insurance.
- Paid maternity and paternity leave.
- Company-paid holidays.
- Recognition programs, contests, and awards.
- Learning, leadership development, and career advancement support.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
