Hybrid Virtual Clinical Educator

Inizio Engage•Los Angeles, CA

3d•Hybrid

About The Position

Inizio Engage is hiring a Hybrid Virtual Clinical Educator to provide remote, web-based and telephone disease-state and product education and training to patients and care partners enrolled in a clinical educator program for a specific respiratory product. The educator also supports the design and development of therapeutic-area educational resources and demonstrates expert knowledge of relevant disease states, treatment guidelines, products, supportive care, adverse-event management, and the competitive landscape. In-person education may be required if business permits, and some overnight travel may be required. The role includes supporting medication adherence, connecting patients and caregivers with educational seminars and community or care resources, maintaining high-quality customer service while following approved program materials and scripts, and contributing clinical insights to improve program offerings. The educator builds relationships with key customers and shares educational opportunities and intelligence with leadership. Inizio Engage describes itself as a healthcare engagement partner focused on improving treatment outcomes and helping healthcare professionals and patients access medicines, knowledge, and support. The company states that it is an equal opportunity employer and provides reasonable accommodations in accordance with applicable law.

Requirements

Current Registered Nurse license as a U.S. healthcare professional.
At least 3 years of combined clinical experience and/or pharmaceutical sales, clinical educator, or medical affairs experience.
Experience working in a remote setting handling patient interactions.
Ability to travel in the United States, including overnight travel.
Valid driver's license and acceptable driving record.
Effective and professional communication skills.
Excellent interpersonal skills, a pleasant telephone manner, and an articulate phone voice.
Competency with call-center telephone technology.
Demonstrable organizational skills.
Evidence of continual professional development and a desire to regularly update professional knowledge.

Nice To Haves

Background in therapeutic areas including respiratory, rheumatology, immunology, or specialty care is preferred.
Experience in primary care, specialty care, or institutional settings.

Responsibilities

Provide remote web-based and telephone education and training to assigned patients prescribed the client product who have opted into the clinical educator program.
Conduct in-person education when required and permitted by business needs.
Identify and communicate educational opportunities related to the product, and share relevant intelligence with leadership.
Contribute clinical insights to short- and long-term enhancement of program offerings.
Conduct outbound medication-adherence support with patients and/or caregivers.
Enroll patients or caregivers in educational seminars or provide resources to help them find local community resources or centers of care.
Maintain excellent quality and customer service while following program talking points or scripts and using applicable live video-conferencing software or client-specific websites.
Use only approved materials provided by Inizio Engage or the client, without changing, copying, or distributing them.
Complete required training courses and competency assessments to the required standard and within the specified timeframe.
Develop and strengthen relationships with key customers.
Travel in the United States, including overnight travel when required.

Benefits

Competitive pay.
Medical, dental, and vision coverage.
Accrued paid time off.
401(k) with company match.
Disability insurance.
Life insurance.
Paid maternity and paternity leave.
Company-paid holidays.
Recognition programs, contests, and awards.
Learning and leadership development opportunities and career advancement support.