Hybrid Virtual Clinical Educator

Inizio Engage•San Diego, CA

4d•$63,000 - $117,000•Hybrid

About The Position

The Hybrid Virtual Clinical Educator (VCE) provides remote, web-based and telephone disease-state and product education and training to assigned patients and care partners nationwide for a specific respiratory product. The role also supports the design and development of therapeutic-area educational resources and programming for patients, care partners, community advocates, and consumers. The educator demonstrates expert knowledge of relevant disease states, treatment guidelines, the product, supportive care, adverse-event management, and the competitive landscape. In-person education may be required if business permits, and some overnight travel may be required. The position is with Inizio Engage, which partners with a leading biotechnology company. The base pay range is $63,000–$117,000 per year; final compensation depends on experience, skills, internal equity, and business needs.

Requirements

Current U.S. Registered Nurse healthcare professional license.
At least 3 years of combined clinical experience and/or experience in pharmaceutical sales, clinical education, or medical affairs.
Experience working in a remote setting with patient interactions.
Ability to travel in the United States, including overnight travel.
Valid driver’s license and acceptable driving record.
Effective and professional communication skills.
Excellent interpersonal skills, a pleasant telephone manner, and an articulate phone voice.
Competency with call-center telephone technology.
Demonstrable organizational skills.
Evidence of continual professional development and a desire to regularly update professional knowledge.

Nice To Haves

Experience in primary care, specialty care, or institutional settings.
Background in the therapeutic area, respiratory care, rheumatology, immunology, or a specialty focus.

Responsibilities

Provide remote web-based and telephone education and training to assigned patients prescribed the client product who have opted into the clinical educator program.
Conduct in-person education when required and permitted by business needs.
Identify and communicate educational opportunities related to the product, and share intelligence with leadership.
Contribute clinical insights to short- and long-term enhancements to program offerings.
Conduct outbound medication-adherence support for patients and/or caregivers.
Enroll patients and caregivers in educational seminars or provide resources to help them locate relevant community resources or centers of care.
Maintain excellent quality and customer service while following program talking points or scripts and using live video-conferencing software and client-specific websites as applicable.
Use only approved materials provided by Inizio Engage or the client, without changing, copying, or distributing them.
Attend and complete required training courses and competency assessments to the required standard and within the specified timeframe.
Develop and strengthen relationships with key customers.
Travel within the United States, including overnight travel, as required.