Bilingual Virtual Clinical Educator

Inizio Engage•Yardley, PA

3d•$28 - $52

About The Position

Inizio Engage is partnering with a leading biopharmaceutical company focused on novel therapeutics for Hepatology, particularly Metabolic Liver Disease. The Bilingual Virtual Clinical Educator represents the client by serving as a consistent, trusted resource for patients and caregivers throughout the MASH treatment journey. The role delivers virtual and telephonic education, emotional support, and care navigation to enhance engagement, understanding, and the overall patient experience. The educator provides non-promotional product and disease-state education, medication adherence support, and assistance with reimbursement services and literature fulfillment. The role requires following approved program materials and call guides, maintaining high-quality customer service, completing training and administrative duties, and complying with Inizio and client policies. Hours of operation could extend into evenings and weekends.

Requirements

Current US healthcare professional license as a Registered Nurse (RN).
Fluency in Spanish and English is required.
Demonstrated effective and professional communication.
Excellent interpersonal skills, with a pleasant telephone manner and articulate phone voice.
Competency with call center telephone technology.
Demonstrable organizational skills.
Ability to work independently as a self-starter with high personal motivation.
Ability to manage multiple tasks.

Nice To Haves

Bachelor’s degree or BSN is highly preferred.
A minimum of 3 years’ experience working in Gastroenterology or Hepatology is preferred.
Familiarity with liver disease progression, fibrosis staging, and cirrhosis risk is preferred.

Responsibilities

Provide inbound and outbound non-promotional product and disease-state educational support to identified customers as directed by the client company.
Conduct outbound medication adherence support for patients and/or caregivers.
Collect demographic data and disposition information for reimbursement services and literature fulfillment.
Maintain excellent quality and customer service while adhering to program talking points or call guides.
Use only approved materials provided by Inizio or the client, without changing, copying, or distributing them.
Attend and complete required training courses and competency assessments to the appropriate standard and within the specified timeframe.
Develop and strengthen relationships with key customers.
Facilitate development and provision of services across multiple healthcare sectors, as determined by the client or Inizio.
Consider new and innovative approaches that may develop new partnership opportunities.
Complete administrative responsibilities in a timely manner, including computer updates, activity reports, emails, and time reporting.
Attend local and national meetings and/or conferences as required to stay current and exchange knowledge and experience within the Patient Solutions team.
Maintain company equipment and materials in accordance with company instructions.
Comply with Inizio and applicable client policies and procedures.
Perform other duties as requested.