Virtual Clinical Educator

Inizio Engage•Yardley, PA

2d•$24 - $44•Remote

About The Position

Inizio Engage is hiring a Virtual Clinical Educator to provide telephonic, non-promotional disease-state education and support to identified patients and other customers, as directed by a client biotechnology company. The role delivers therapy education and support while meeting the standards established by the company and Clinical Manager. It requires accurate program documentation, excellent customer service, adherence to approved materials and procedures, and protection of patient privacy in a remote setting. The educator will use a designated Client Relationship Management (CRM) system and follow program call guides, talking points, and FAQs. The position also includes completing required training and administrative work, attending meetings when required and feasible, and maintaining or returning company equipment and materials according to instructions. The role offers a base pay range of $23.80–$44.20 per hour. Final compensation depends on experience, skills, internal equity, and business needs. Inizio Engage describes its workplace as collaborative and highlights learning, leadership development, career advancement, recognition programs, and a broad benefits package.

Requirements

Current U.S. healthcare professional license as an RN or RT.
Associate degree, bachelor's degree, BSN, or equivalent work-related experience.
Demonstrated effective and professional communication.
Excellent interpersonal skills, a pleasant telephone manner, and an articulate phone voice.
Organizational skills and ability to manage multiple tasks.
Process excellence, problem-solving ability, and a proactive approach.
Strong working knowledge of Microsoft Office, client-specific applications, and database systems.
Ability to join frequent meetings and calls without disruption or disconnection.
Ability to protect patient privacy and confidentiality in a remote work setting.

Nice To Haves

At least two years of experience working in respiratory disease or a related field is preferred.
Competency with call center telephone technology is preferred.
Motivation and initiative to update professional knowledge regularly.

Responsibilities

Provide inbound or outbound non-promotional disease-state education and support to identified customers as directed by the client company.
Provide therapy education and support.
Collect, confirm, and enter demographic data in the designated CRM system for program enrollment and documentation, as required.
Deliver excellent-quality service while following program call guides, talking points, and FAQs.
Use only approved materials provided by Inizio or the client, without changing, copying, or distributing the information.
Attend and successfully complete required training, courses, and competency assessments within the specified timeframe and standards.
Complete required administrative responsibilities by program and company deadlines, including computer updates, emails, and time reporting.
Attend local and national program meetings or conferences when required and feasible.
Follow all company and client policies, procedures, and training requirements.
Perform other reasonable duties as requested.
Safeguard patient privacy and confidentiality in the remote setting in accordance with HIPAA Privacy and Security Rules; call monitoring may be used to ensure compliance.
Return and maintain company equipment and materials according to company instructions.