Entry-Level Virtual Client Service Representative | Training Provided

AIL•Kansas City, MO

2d•Remote

About The Position

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position. As a Remote Benefits Specialist, you'll work directly with clients through scheduled Zoom and phone appointments, helping them understand their available benefits while providing outstanding customer service and long-term support. This role combines relationship building, education, and client service in a collaborative, fully remote environment. We proudly serve working families, veterans, labor union members, credit union members, and their families by helping them protect what matters most through supplemental life, accident, and health benefits. If you value service, integrity, and making a meaningful impact, this opportunity allows you to build a rewarding career while working from the comfort of your home. No prior insurance experience is required. We provide comprehensive training, mentorship, and ongoing support.

Requirements

Excellent communication and relationship-building skills
Strong customer service mindset
Self-motivation and accountability
Positive attitude and willingness to learn
Strong organizational and time-management abilities
Professionalism, integrity, and empathy
Ability to work independently while collaborating remotely
Basic computer proficiency and comfort using virtual communication platforms
Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Ability to obtain any required state insurance licensing (guidance provided)
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Be at least 18 years of age and legally eligible to work in the United States
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Nice To Haves

Experience in Customer Service
Experience in Client Relations
Experience in Benefits Administration
Experience in Sales
Experience in Healthcare
Experience in Education
Experience in Hospitality
Experience in Financial Services
Experience in Military or Veteran Support Services

Responsibilities

Meet with clients through Zoom and phone consultations
Educate families on available benefit and coverage options
Guide clients through applications and enrollment
Answer questions with professionalism, empathy, and care
Assist clients with policy updates and ongoing service
Develop long-term relationships built on trust
Conduct policy reviews and follow-up appointments
Deliver personalized benefit solutions
Maintain accurate documentation and compliance with company policies and industry regulations
Participate in ongoing virtual training and mentorship
Strengthen communication and leadership skills
Collaborate with a supportive remote team
Pursue professional development and advancement opportunities