Virtual Apron Design Specialist – Millwork (Remote)

The Home Depot • GEORGIA - VIRTUAL - GA01, GA

1d • Remote

About The Position

The Virtual Apron Design Specialist - Millwork is part of The Home Depot’s Services Operations Contact Center team. The role provides remote support to customers online, in their homes, and in stores through consultative selling and visual merchandising presentations. The specialist offers tailored suggestions and solutions, builds and maintains customer relationships, and interacts with associates and customers during sales and product-inquiry transactions.

The specialist qualifies new millwork customers, designs and customizes doors and windows to meet customer needs, prepares quotes for millwork projects, obtains payment, and hands off PRO customers effectively. The role also supports store associates with product knowledge and configurator questions and makes follow-up calls to customers with open quotes.

Virtual Apron is a multi-team organization providing remote support to online and in-store customers. Its associates use product and process expertise across categories to help customers and store teams navigate orders and provide a consistent customer experience while supporting operational efficiency.

Requirements

• Must be at least 18 years of age.
• Must be legally permitted to work in the United States.
• High school diploma and/or GED, or the knowledge, skills, and abilities typically acquired through its completion.
• At least 3 years of work experience.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers.
• Excellent written and verbal communication skills.
• Consultative selling experience.
• Passion for providing excellent customer service tailored to customers’ unique needs.
• Ability to adhere to the work schedule.
• Strong organizational skills.
• Ability to perform role responsibilities with minimal supervision.
• Strong computer skills.
• No previous leadership experience is required.

Nice To Haves

• Previous millwork experience.
• Knowledge of MYCD (Millwork Design System).
• Working knowledge of Microsoft Office Suite.
• At least 3 years of design and retail, specialty retail, outside sales, or trade experience.
• Advanced knowledge of door and window design and installation.

Responsibilities

• Answer store associate product-knowledge calls and use product knowledge and training materials to coach and develop associates.
• Make open-quote customer calls to support a positive customer experience and help deliver the right product at the right price.
• Answer store associate configurator calls.
• Qualify new millwork customers.
• Design and customize doors and windows according to customer needs.
• Create quotes for new millwork projects and obtain payment.
• Effectively hand off PRO customers.
• Create, maintain, and improve customer relationships during sales and product-inquiry transactions.
• Perform other duties as required by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED