Virtual Apron Sr. Flooring Inside Sales Specialist – Flooring (Remote)

The Home Depot • GEORGIA - VIRTUAL - GA01, GA

1d • Remote

About The Position

The Sr. Flooring Inside Sales Specialist is a remote position on The Home Depot’s Virtual Apron team. The role drives sales by providing tailored recommendations and solutions through consultative selling and visual merchandising presentations. The specialist builds and nurtures high-value customer relationships, manages leads and the sales pipeline, and works to exceed sales targets.

The specialist engages with customers, stores, and service providers by phone, email, and other communication methods. The role requires product or service expertise, a customer-focused approach, effective communication, and the ability to overcome sales objections. Virtual Apron provides remote support for online and in-store customers and helps customers and store teams navigate orders using product and process expertise.

Requirements

• Must be at least 18 years of age.
• Must be legally permitted to work in the United States.
• High school diploma and/or GED-level knowledge, skills, and abilities.
• At least 2 years of work experience.

Nice To Haves

• 2 or more years of consultative sales experience.
• Experience working with a Customer Relationship Management (CRM) platform.
• Previous experience with hard surface flooring products and sales.
• Ability to collaborate and work effectively with cross-functional teams.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office Suite.
• Working knowledge of Tableau.
• 3 years of work experience preferred.

Responsibilities

• Build and nurture high-value client relationships, act as a trusted advisor, and ensure satisfaction throughout the customer journey.
• Generate and prospect for leads using cold calling, networking, referrals, and other sales tactics; qualify leads and nurture them through the sales funnel.
• Lead the sales cycle from inspiration through installation, including pre-purchase assortment through post-sale installation.
• Exceed sales targets by identifying market trends, customer challenges, and opportunities for competitive differentiation.
• Analyze and map the customer journey to identify pain points and opportunities, and provide tailored solutions that meet customer needs and drive long-term value.
• Perform other duties as required by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED