Virtual Apron Flooring Sales Specialist – Flooring (Remote)

The Home Depot•GEORGIA - VIRTUAL - GA01, GA

1d•Remote

About The Position

The Virtual Apron Flooring Sales Specialist is part of The Home Depot’s Services Operations Contact Center team. This remote role provides consultative customer service and phone-based sales support for flooring projects, helping customers navigate product selection, customization, installation, and ordering. The specialist builds rapport and trust, uses established sales methodologies to close transactions, and communicates clear expectations about the next steps in the installation process. The specialist also generates Service Agreement sales, follows up on sit-no-sale opportunities across multiple geographic areas, and coordinates with customers, service providers, and Home Depot associates. Responsibilities include processing sales orders, setting appointments cost-effectively, verifying product and appointment accuracy, following pricing and process requirements, documenting customer information, and making outbound calls before and after sales. The role handles general inquiries and order-status checks, follows up with vendors and stores, obtains payment, uses an online configurator tool, and qualifies customers and generates leads for referral to a Virtual Design Specialist. Virtual Apron is a multi-team organization that remotely supports online and in-store customers and store teams with project needs across categories including flooring, millwork, countertops, kitchen, bath, closet design, and installation services.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
At least 1 year of work experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

Working knowledge of Microsoft Office Suite.
Ability to explain complex or technical ideas and processes in understandable terms to diverse audiences.
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers.
Excellent written and verbal communication skills.

Responsibilities

Work with Home Depot associates and service providers to coordinate sales and appointment completion.
Call customers to review products and set appointments.
Provide consultative customer service by phone and use established sales methodologies to close transactions.
Generate Service Agreement sales and follow up on sit-no-sale opportunities across multiple geographic areas.
Communicate installation-process expectations and keep customers informed about next steps.
Process sales orders and set appointments cost-effectively while following appropriate pricing and processes.
Log customer information and verify product and appointment accuracy.
Address customer, service provider, and Home Depot associate issues in a timely manner.
Assist customers with flooring product selection, customization, and project inquiries.
Qualify new customers, generate leads, and transfer them to a Virtual Design Specialist for further consultation.
Use the online configurator tool, handle general inquiries, check order status, follow up with vendors and stores, make outbound calls, and obtain payment.