Virtual Apron Support Specialist – Millwork (Remote)
About The Position
The Virtual Apron Support Specialist – Millwork is part of The Home Depot’s Services Operations Contact Center team. This remote role provides tailored suggestions and solutions through consultative selling, builds and maintains customer relationships, and assists associates and customers with sales and product inquiries. The specialist provides dedicated support for the Millwork line of business, helping customers with door and window solutions, product customization, and project inquiries. The role qualifies customers seeking customized Millwork products, generates leads, and warm-transfers customers to a Virtual Apron Design Specialist for further consultation and design support. The Virtual Apron is a multi-team organization that remotely supports online and in-store customers with project needs. Its associates use product and process expertise to help customers and store teams with simple and complex orders, supporting a consistent customer experience and operational efficiency. The position typically reports to a Contact Center Supervisor and has no direct reports. Overnight travel is typically less than 5% of the time. Work is performed in a comfortable indoor area, mostly while seated, with frequent opportunities to move around and rare need to move or lift light articles. The stated pay range for residents of certain listed locations is $18.00–$18.00 per hour.
Requirements
- Must be at least 18 years of age.
- Must be legally permitted to work in the United States.
- At least 1 year of work experience.
- The knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.
- Action-oriented approach.
- Decision-quality skills.
- Tech-savvy.
- Ability to drive results.
- Organizational savvy.
- Professional, consultative phone and written communication skills.
- Drive sales.
Nice To Haves
- Previous Millwork experience.
- Working knowledge of Microsoft Office Suite.
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers.
- Excellent written and verbal communication skills.
- Consultative selling experience.
- At least 1 year of work experience is listed as preferred.
- No previous leadership experience is listed as preferred.
Responsibilities
- Facilitate inbound calls, qualify customers, warm-transfer customers to appropriate teams, and assist with the Online Configurator Tool.
- Drive sales through consultative selling and contribute to personal and team sales goals while engaging customers professionally by phone and/or online.
- Follow up with vendors and stores on customer projects to help expedite work and communicate timelines.
- Perform other job duties as assigned by the manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
