Technical Flooring Specialist

Interface•LaGrange, GA

10d

About The Position

The Technical Flooring Specialist serves as the technical expert for Interface’s nora rubber flooring portfolio, partnering with customers and the sales team to support successful product installations. The role provides installation guidance, troubleshooting, and technical support to deliver strong customer experiences and contribute to the growth and success of the nora business. The position is based in LaGrange, Georgia, and requires extensive domestic travel, with occasional international travel and overnight or weekend travel as needed.

Requirements

At least 5 years of experience working with resilient flooring, including installation.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office and ability to use company-provided IT tools such as an iPhone, iPad, and laptop.
Ability to travel 60–70% domestically, with occasional international travel and overnight or weekend travel as required.
Experience with project management and conflict resolution.
High school diploma or GED.

Nice To Haves

Experience with mitigation systems and floor preparation, including patches and self-levelers.
College degree.

Responsibilities

Demonstrate proper installation techniques for national accounts.
Attend pre-construction and pre-installation meetings as required to ensure proper sub-floor specification and preparation.
Assess installers’ skill levels to determine eligibility for nora approved status.
Inspect product, installation, and maintenance-related complaints; provide documentation, reports, pictures, and correspondence; and propose solutions for discussion with the Manager.
Assist in writing and updating technical literature as required.
Work closely with sales staff to provide technical support, installation mock-ups, hot/cold weld samples, and special mock-up sample requests.
Manage, communicate, and document customer complaints through resolution.
Provide reports on major complaints involving competitor products, including vinyl, VCT, VLT, and linoleum.
Install test floors and replace them if necessary.
Manage travel within the approved expense budget; obtain approval from the nora Technical Manager for additional costs.
Conduct training in the nora Academy as needed.
Provide presentations and demonstrations at the annual North American Sales Meeting and trade shows as needed.
Answer the nora technical phone lines and respond to the nora technical mailbox when available.